Trades Dispatcher/service Coordinator
2 months ago
Dogwood Ltd. in Surrey, BC has an opening for a **Trades** **Dispatcher / Service Coordinator**.
We provide commercial renovations and facilities maintenance to renowned commercial clients / businesses.
The Trades Dispatcher/Service Coordinator performs a variety of administrative and dispatching tasks. The person in this position is responsible for dispatching our in-house technicians, for subcontractor management, scheduling service work and projects, and ensuring the ordering of materials and equipment. If you are highly customer-oriented and you have an understanding of the trades or construction industry, we would love to hear from you.
**Why work for us**:
- **Teamwork, communication, cooperation, diversity & inclusion**:
- **Competitive wages**:
- **Benefits (extended health, dental, vision care, life insurance, critical illness, disability insurance, travel medical insurance, Employee Assistance Program)**:
- **RRSP matching**:
- **Paid personal days in addition to vacation pay and sick time**:
- **Opportunities for growth / career path**:
- **Continued education / Tuition reimbursement**
**MAIN RESPONSIBILITIES**:
- Performing a variety of administrative and dispatch functions.
- Creating work schedules for in-house technicians.
- Assisting with sourcing new subcontractors and vendors and adding them into the database.
- Assisting the team with scheduling and coordinating the workflow of subcontractors.
- Gathering quotes from subcontractors and negotiating pricing.
- Supporting the preparation of quotes.
- Updating subcontractor and vendor spreadsheets.
- Following up on the WCB insurance for subcontractors.
- Ensuring technicians work safely as per WCB standards and our H&S policy.
- Following up on contracts, their submission and signatures from subcontractors.
- Reviewing WIP (work in progress) and requesting weekly paperwork from subcontractors.
- Creating work orders.
- Creating new client accounts in the database.
- Responsible for communicating all relevant information between clients and subcontractors.
- Sending completion details to customers through their requested portals.
- Supporting the tracking of service work and ordering of materials and supplies for small to medium projects.
- Assisting in calculating time and materials on work orders and prepare for invoicing.
- Coordinating and communicating effectively with team members and other branches.
- Shared responsibility for emergency after-hour calls as per the rotation schedule.
**QUALIFICATIONS / REQUIREMENTS**:
**Required Training/Experience**:
- 3+ years of experience as a dispatcher within the construction or trades industry
- 2 years of administrative experience
**Required Knowledge, Skills and Abilities**:
- Strong computer skills in Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills - written and verbal
- Strong interpersonal skills with the ability to establish and maintain effective working relationships
- Strong organizational skills with the ability to prioritize tasks
- Ability to solve problems effectively
- Knowledge of Salesforce is considered an asset
We are an equal opportunity employer and value diversity at our company. Dogwood Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.
**Job Types**: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you live in Surrey, BC or the surrounding areas?
**Experience**:
- Dispatching: 3 years (required)
**Language**:
- English fluently (required)
Work Location: In person
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