Service Dispatcher

3 weeks ago

Surrey, Canada First Truck Centre Full time

Position**:Service Dispatcher**

Position Type: Full time, Permanent

Location: Surrey, BC

Work Schedule: 4on / 3off Wednesday - Saturday

**Position Overview**

First Truck is looking for a top Service Dispatcher who excels at creating a high-quality customer experience to work in our Surrey location. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow. Be a part of a team that takes trucking to the next level of quality and professionalism. Our Elite Support certified dealers provide top quality in all aspects of our business.

**Compensation Plan**
- Competitive base salary.
- Accrued Vacation time.
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Employer RRSP matching plan.

**Responsibilities**:

- Dispatch work orders to technicians based on skill set and certification.
- Monitor work orders and shop load.
- Assign labor times to additional job operations to meet retail and warranty SRT's.
- Communicate with Service Advisors in obtaining customer approval for additional work.
- Review and track all operations on each work order that are complete or still need to be assigned.
- Update Service Advisors on work progress through internal communication systems.
- Continuously monitor technician time clock. Confirm labour times for jobs are accurate prior to assigning to shop.
- Advise foreman/chargehand to find out if labour target time will be met. Have Service Advisors contact customer if more time is required and if promise time is going to change.
- Manage and keep status on back counter work orders and tag locations.
- Keep back counter neat and organized.
- Manage and keep status on Waiting for Parts (WFP). Check daily with Parts Department if parts have arrived.
- Manage and keep current on Waiting for Authorization.
- Update next shift foreman or chargehand on work orders in progress.
- Work with foreman/ chargehand in writing of repair estimates.
- Assist with front counter responsibilities and other duties requested by the manager.

**Qualifications**:

- Minimum 2 years as a service dispatcher.
- Previous experience in a lead / supervisory role mentoring junior staff is an asset.
- Demonstrate above average interpersonal skills, acting as a resource to all employees and being able to work in a team environment.
- Basic computer knowledge and ability to learn in house programs.
- Class 5 Drivers license.
- Strong hydraulic and electrical knowledge and skills.
- Strong root cause and problem - solving skills.
- Being mechanically inclined considered an asset.
- Available to work evening shifts as well as weekend / overtime when required.
- Demonstrated quality control skills and attention to detail.

With 18 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.

**For more information about everything First Truck, please visit us at firsttruck.ca**

**We are an equal opportunity employer.

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