user support technician
2 weeks ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
- Education
- Secondary (high) school graduation certificate
- or equivalent experience
- Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Repair
- Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Solder and manually assemble various electronic components on PCB (printed circuit boards)
- Supervision
- 5-10 people
- Type of service and repair
- Computers and peripherals
- Computer and technology knowledge
- Android
- iOS
- MAC
- Unix
- Device drivers
- Networking hardware
- Internet
- Desktop applications
- Security software
- Multimedia software
- Word processing software
- Image editing software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Programming languages
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
- Area of work experience
- Quality assurance or control
- Security and safety
- Criminal record check
- Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Own tools/equipment
- Computer
- Cellular phone
- Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Team player
- Time management
- Screening questions
- Are you available for the advertised start date?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
- Experience
- 2 years to less than 3 years
- Other benefits
- Free parking available
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