user support technician

2 weeks ago


St John's, Canada Avalon Tech & Tailor Inc. Full time $16 - $18
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:
  • Education
  • Secondary (high) school graduation certificate
  • or equivalent experience
  • Work setting
  • Computer hardware or software retailer/wholesaler
  • Help desk
  • Repair
  • Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Solder and manually assemble various electronic components on PCB (printed circuit boards)
  • Supervision
  • 5-10 people
  • Type of service and repair
  • Computers and peripherals
  • Computer and technology knowledge
  • Android
  • iOS
  • MAC
  • Unix
  • Device drivers
  • Networking hardware
  • Internet
  • Desktop applications
  • Security software
  • Multimedia software
  • Word processing software
  • Image editing software
  • Website creation and management software
  • Desktop publishing software
  • Mapping and data visualization software
  • Programming languages
  • Mac OS
  • MS Office
  • MS Windows
  • Spreadsheet
  • Wireless networks
  • Area of work experience
  • Quality assurance or control
  • Security and safety
  • Criminal record check
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Own tools/equipment
  • Computer
  • Cellular phone
  • Personal suitability
  • Accurate
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Time management
  • Screening questions
  • Are you available for the advertised start date?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?
  • Experience
  • 2 years to less than 3 years
  • Other benefits
  • Free parking available


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