user support technician
7 months ago
- Education:
- Expérience: Education
- College/CEGEPWork setting
- Office buildingTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer serviceSupervision
- 5-10 peopleComputer and technology knowledge
- Linux
- JavaOS
- Networking software
- Networking security
- Data analysis software
- MS WindowsWork conditions and physical capabilities
- Fast-paced environment
- Attention to detail
- SittingPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time managementExperience
- 1 year to less than 2 yearsHealth benefits
- Health care planOther benefits
- Other benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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