Connect User Experience Analyst
7 months ago
If you have expertise in implementing and maintaining user support standards along with exceptional French translation skills, we would love to hear from you***
**What you’ll do**:
- Implement and maintain user support standards including tracking and statistical analysis.
- Be responsible for logging, tracking, and providing analytics for all user queries.
- Create and maintain user accounts in accordance with Home’s standards.
- Assist with on-going work related to user administration including account set-up, deletion, and permissions, as well as promotions, training, and support of in-store account management.
- Ensure Connect French content is up to date, accurate, and relevant.
- Assist with testing software new features, improvements, and bug fixes.
- Provide English to French translation of short content for internal projects and French adaptation (voiceover) of video and webinar assets.
- Provide translation for urgent, last-minute projects to compliment the services offered by external partners.
- Review and edit French material to ensure accuracy and consistency.
- Provide informal French interpretation when required.
**What we’re looking for**:
- Post
- secondary education in Business or Technical Training.
- Fluently bilingual in French and English. Mastery level of French both written and oral.
- Experience working with customer support required.
- Excellent communication, interpersonal and customer service skills, with a passion for and understanding of User Support.
- Excellent time management and organization skills, with strong attention to detail.
- Ability to be flexible and adaptable in a fast-paced work environment, while operating independently and as part of a team.
- Experience delivering end user training an asset.
- Knowledge and experience supporting various software including Windows 10 OS and O365, Active Directory, web browsers, and mobile devices an asset.
- Knowledge of Home Hardware’s Systems & Services an asset.
- Willingness to work extended hours as required.
**What Home offers**:
- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- Competitive vacation allotment.
- Personal and sick time.
We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.
HP
-
WMS Analyst
3 days ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeOur Logistics Strategy & Optimization team is looking for a **WMS Analyst.** Reporting to the Director, Logistics Strategy and Optimization, you will use your expertise to analyze business needs and align functionality with software and hardware. You will review requirements, configure solutions, test ideas, and support production floor issues. In addition,...
-
Intermediate IT Operations Analyst
5 days ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeOur Infrastructure & Security team is looking for an **I** **ntermediate IT Operations Analyst**. Reporting to the Manager, Data Centre Operations, you will be responsible for monitoring and controlling designated programs in accordance with established routine and act on deviation from standards. You will also provide software and hardware user support...
-
Operational Business Analyst
7 months ago
St. Albert, Canada Connect Logistics Full timeConnect Logistics Services (CLS) has provided warehousing and distribution services to the Alberta Gaming, Liquor and Cannabis Commission for nearly 25 years, and our team is growing! Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? You won’t find another Field Accounting Coordinator job...
-
Intermediate Service Desk Analyst
3 months ago
St. Jacobs, Canada Home Hardware Stores Limited Full time**Welcome Home!** We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. *** **Empowering Users, One Solution at a Time!** As an Intermediate Service Desk Analyst, you will be responsible for providing tier 1 and tier 2 service desk support to corporate Home Hardware Team...
-
Insights Analyst
1 day ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeWe have a fantastic opportunity to join our Marketing team as an **Insights Analyst. **Reporting to the Manager, Marketing Insights, in this role you will support the Manager, with data, analytics, and insights to support all marketing channels thereby helping teams to make data-based decisions to grow sales and build an omni-channel strategy. If you have a...
-
Financial Analyst
2 weeks ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeHome Hardware has an exciting opportunity available for a **Financial Analyst - Retail Systems** to join our In-Store Systems Solutions (ISS) team. Reporting to the Manager, ISS Finance Engagement, we are looking for someone with a deep understanding of the retail industry and its specific accounting, ERP and POS needs; and who will become a product...
-
Financial Analyst
1 week ago
St. Albert, Canada Connect Logistics | Supply Chain Full timeConnect Logistics Services Inc. (CLS) located in St. Albert, is a third party contractor that provides warehouse and distribution services of spirits, wine, import beer and cannabis throughout the province of Alberta on behalf of Alberta Gaming, Liquor and Cannabis (AGLC). We are a member company of DHL Supply Chain (DHLSC), a division of Deutsche Post DHL...
-
IT Operations Analyst
7 months ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeAre you passionate about technology with a knack for supporting complex operations? We're on the lookout for a proactive IT Operations Analyst to join our Infrastructure & Security team. Reporting to the Manager, Data Centre Operations, you'll be responsible for monitoring and controlling designated software programs to ensure they meet our established...
-
User Support Technician
31 minutes ago
St. Isidore, Canada Manoir Caledonia Full timeEducation: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...
-
User Support Technician
26 minutes ago
St. Catharines, Canada Lion Building Group Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs covered by employer **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...
-
User Support Technician
7 months ago
St. Catharines, Canada Aerosports Trampoline Park Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Office building **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...
-
User Support Technician
7 months ago
St. Catharines, Canada Aerosports Trampoline Park Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Office building **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
User Support Technician
2 days ago
St. Catharines, Canada Aerosports Trampoline Park Full timeEducation: - Expérience: - **Education**: - College/CEGEP - ** Work setting**: - Office building - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties -...
-
6 Month Term
2 weeks ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeOur Infrastructure and Security team is looking for a **6-month term** *** **Intermediate** **Service Desk Analyst**. Reporting to the Manager, IT Service and Change Management, you will be responsible to provide tier 1 and 2 Service Desk support to corporate Home Hardware team members. If you have strong technical aptitude, experience with ticketing system...
-
User Support Technician
5 days ago
St. Catharines, Canada SQA Solutions Inc Full time**Work Setting**: - Relocation costs covered by employer - Startup company - Willing to relocate - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions -...
-
Business Analyst
2 weeks ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeOur IT Strategy & Management team is looking for a - **Business Analyst** **,** **IT Strategy & Management** **.** Reporting to the Manager, Vendor Management Office (VMO) & Strategy, you will be responsible for providing overall structure, process and guidance to business stakeholders across the organization to perform tasks, make informed decisions and...
-
Cyber Security Analyst
2 months ago
St. Jacobs, Canada Home Hardware Stores Limited Full time**Welcome Home!** We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. *** **Safeguard Home from Cyber Risk!** As a Cyber Security Analyst, you will collaborate cross functionally to gain a thorough understanding of Home’s security requirements, to provide a...
-
Financial Analyst
5 days ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeHome Hardware has an exciting opportunity available for a **Financial Analyst** to join our Corporate Finance team. Reporting to the Manager, Vendor Income, you will be responsible for providing financial and analytical support to manage the monthly close processes for our internal corporate departments. If you have a good understanding of accounting...
-
Lead Analyst, Application Support
3 days ago
St. Jacobs, Canada Home Hardware Stores Limited Full timeOur IT Store Systems team is looking for a **Lead** **Analyst - Application Support**. Reporting to the Manager, IT - Application Support & Maintenance, you will be responsible for overseeing the daily activities and workflow of the Application Support Analysts. They will work collaboratively and independently to ensure outstanding service and support is...
-
St. John's, Newfoundland and Labrador, Canada Repairify, Inc. Full timeJob DescriptionThe UX/UI Designer reports to the VP Product Engineering. As a User Experience Designer, you will lead the user experience and interface design of existing and new applications. Our ideal candidate will be comfortable managing timelines, planning the UX/UI process from start to finish, and determining the best design methods for each...