IT Technician

**IT TECHNICIAN**

Are you looking for a real professional challenge? An organization capable of supporting your ambitions? A company where autonomy, openness and family spirit are at the heart of a stimulating daily life? We are the largest Canadian manufacturer of high-end custom cabinets in North America. We need people like you.

We are seeking an IT Technician. In this role, you will be responsible for answering queries on basic technical issues and offering advice to solve them. They will also be tasked with hardware setups and software installations. The goal is to provide efficient and effective solutions to the end user’s issues to ensure departments are running at maximum uptime.

**A PIVOTAL ROLE ON A LARGE TEAM.**
- Serve as the first point of contact for end users and provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Determine the best solution based on the issue and details provided by the end user with interest of the end user at the forefront
- Walk end users through problem-solving process
- Install, modify, and repair computer hardware and software
- Install computer peripherals for users
- Efficiently manage inventories
- Direct unresolved issues to the next level of support personnel for both facilities
- Record events and problems and their resolution in a ticketing system.
- Plan and follow up with end users to ensure their issue has been resolved
- Gain feedback from end users to improve global IT service
- Provide accurate information on IT products or services
- Identify and suggest possible improvements on procedures
- Write training manuals
- Train end users
- Participate in the team’s continuous improvement process
- Represent, support, and uphold the company Core Values and Management Philosophy.
- Performs other related duties as assigned

**REPUTED SKILLS. SHARED VALUES.**

To successfully meet this challenge, we are looking for a person driven by the values of respect, teamwork, commitment, and pride with the following qualifications:

- Proven experience in IT support or a similar role, with a strong focus on help desk operations.
- Proficiency in computer networking concepts and practices.
- Strong troubleshooting skills for both software and hardware issues.
- Familiarity with Windows operating systems is essential.
- Excellent communication skills, both verbal and written, to interact effectively with users at all levels.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving with strong attention to detail.
- Bilingual is a strong asset

**GREAT BENEFITS.**
- A friendly working environment
- Competitive salary & RRSP’s
- Health & Dental benefits
- Employee and Family Assistance Program
- Employee Recognition Program
- A team culture where everyone is important
- And more

**DAILY LIFE WITH A HUMAN DIMENSION.**
- A great deal of autonomy where your ideas, talent, and initiative will be highly regarded
- An open-door management approach that respects your personal needs and expectations
- A family spirit where everyone is important, where everyone talks to everyone, and where we help each other, no matter what our role or status is.

**ABOUT ELMWOOD.**

Elmwood is the largest manufacturer of high-end custom cabinets in Canada. Our team of 325 professionals and craftsmen based in St. Catharines (Ontario) combine modern technologies and traditional methods, expertise, and business intelligence, to support a large network of the most prestigious kitchen retailers in North America. Our _customized _approach encompasses both the realization of complex projects and the spirit of partnership that is the foundation of our business vision.

We are an equal opportunity employer. All applicants will be considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We offer various training, guidance, development, and job shadowing or mentoring on a non-discriminatory basis to ensure equal opportunity in the workplace.

tailormadeforme

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Work Location: In person