Client Services Coordinator

Our Story

About You:

You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young

About Us:

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too Avison Young has been recognized as one of Canada's Best Managed Companies for the 13th year in a row, with a Platinum Club designation

Overview

Avison Young is currently seeking a dynamic individual to join our team as a Client Services Coordinator. We are looking for someone who is reliable, timely and professional.

Located in our Calgary office, this role includes daily real estate administrative support in a fast-paced environment. As a Client Services Coordinator (“CSC”), you will provide transactional support for sales/leasing, marketing, and research, along with general office administration duties to our team and clients while enhancing our brand’s online presence.

Your responsibilities will be an exciting mix of providing project support, listing and offer preparation, property marketing and client reporting, conducting market research and transaction administration, all while coordinating promotional and marketing materials.

This position is ideal for someone who is passionate about real estate, skilled in digital marketing and enjoys connecting with people.

Responsibilities

The key responsibilities of a Client Services Coordinator include, but are not limited to, the following:

Marketing

• Content Creation & social media: Develop, manage, and execute content across social media platforms (LinkedIn, Instagram, X, etc.) that reflects the company’s brand, highlights property listings, industry trends, and showcases client success stories.
• Marketing Material Development: Collaborate with the marketing team to create high-quality brochures, presentations, and digital content for client proposals, property listings, and brand-building
• Client Engagement Support: Act as a point of contact for clients, ensuring excellent communication and providing updates on campaigns, listings, and projects.
• Market Research & Trend Analysis: Monitor industry trends, competitors, and market insights to create timely, relevant content that enhances engagement and brand credibility.
• Campaign Performance & Analytics: Track and analyze metrics from social media and digital marketing efforts to optimize future campaigns and report to stakeholders.

Administration

• Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Listing Services agreements) throughout the deal and due diligence process
• Maintain and review property listings and manage expiry dates and prepare required documentation
• Maintain records of correspondence for property listings with agents and update client reporting as required
• Work closely with agents on various initiatives and special projects
• Coordinate deal processing with agents and Accounting Department
• Schedule meetings, appointments and property tours
• Proofread copy for spelling, grammar and layout making appropriate changes, responsible of accuracy and clarity of final copy
• Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials
• Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, Avant, CoStar etc.
• Prepare property availability surveys and other applicable research and marketing collateral relevant
• Update CRM database with current market and client information

Qualifications

To perform this job successfully, an individual must be able to perform each essential task at an above average level. The requirements listed below are representative of the knowledge, skill and/or ability required.

• 1-3 years of real estate experience and a diploma/degree relevant to real estate, business or marketing
• Commercial real estate experience is preferred but is not
• Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
• Has an understanding and interest in ‘AI’ with the intent to learn and apply it to marketing,content creation and business development
• Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat) experience
• Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
• Must be able to handle flexibility in task management while having a keen eye for detail
• Ability to read, analyze, interpret and create general business documentation
• Ability to write reports, business correspondence and format presentations
• Excellent and effective verbal and written communication skills
• Excellent proofreading and editing skills
• Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time-sensitive issues and tasks
• Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision
• Ability to maintain discretion regarding personnel and industry-related matters
• Attitude — positive, always seeking to better our team, reaching out to bring value

Workplace Type

On-Site

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY