Client Service Coordinator

4 weeks ago

Calgary, Canada YW Calgary Full time

The Transitional Housing program is a harm reduction initiative focused on supporting women who are homeless or at risk due to factors like mental health challenges, substance abuse, domestic violence, and poverty. In this front-line role, the Client Service Coordinator is the primary point of contact for residents, providing client-centered support and activating individualized service plans.

The coordinator connects clients with resources to achieve personal goals and collaborates with both internal and external stakeholders to align with program and organizational objectives. This position requires strong organizational skills, critical thinking, and calmness under pressure to foster an environment where women can gain control of their lives, achieve economic stability, and live free from violence. The Coordinator plays a key role in creating a supportive, inclusive environment that empowers women to build self-mastery and social inclusion.

**This position is a relief position and does not have guaranteed hours. Shifts can be on short notice and there is flexibility in available hours, shifts and days of the week.**

**WHAT WE OFFER**
- Truly rewarding work; contribute to lasting, positive change for employees, clients and our community
- A supportive team environment and opportunities for professional development
- Comprehensive benefits, onsite fitness, and childcare facilities

**WHAT YOU’LL DO**
- Provide Crisis intervention, Emotional Support, and take part in creating client safety plans
- Attends to crisis situations (i.e., disagreements, substance use related crisis) focusing on defusing situations before they escalate
- Maintain records in accordance with program policies, organizational standards, and the mission and philosophy of YW Calgary
- Work with clients to identify and navigate appropriate community resources
- Demonstrate proficiency in the service delivery process: assess for client needs, safety concerns, crisis intervention, and safety planning
- Use a strength based and harm reduction approach when supporting clients
- Support administrative functions and maintain up-to date and accurate case notes / client information, occupancy stats, rent collection as required
- Keep up to date on evidence-based practice related to program, i.e., homelessness, domestic violence, mental health, Substance use and feminist practice

**WHAT YOU’LL BRING**
- Post-secondary education in Human Services with at least two years of related experience directly working with individuals experiencing mental health and addictions, a combination of experience and education may be considered.
- Ability to shift directions, work under pressure and support overall team needs as required.
- Strong Crisis intervention, conflict management, de-escalation, and resolution skills.
- Knowledge of issues specific to women experiencing homelessness including poverty, trauma, domestic violence, addictions, and mental health
- Knowledge of the “Housing First” philosophy and housing models
- Ensures all activities and actions are accomplished with an equity, diversity, and inclusion lens
- Current CPR and First Aid Certification, ASIST, NVCI and Brain story certification

**If you want to change lives, we want to hear from you.**
**Deadline: This posting will remain open.**
- YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin._

**Experience**: Preferred
- 1 - 3 years: experience working directly with individuals experiencing mental health and addictions.

**Education**: Preferred
- Some college or better in Human Services or related field

**Licenses & Certifications**: Preferred
- First Aid and CPR Level C
- Non-Violent Crisis Inter
- Cardiopulmonary Resuscit
- App Suicide Interven Skls

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