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Assistant Vice President Professional Services
1 month ago
Click here to apply online
Assistant Vice President, Professional Services
$120-$140K
Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.
Key Responsibilities
Overall responsibility for high quality, timely and profitable professional services proposals, contracts/work definitions and associated customer/partner deliveries.
Contract development, negotiation and commitment management of all required business agreements (prime and subcontract).
Overall responsibility for client satisfaction related to all customers/partners activities.
Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation and customer satisfaction.
Identification, selection, development, support and relationship management of strategic partners and extended resource capacity channels.
Lead and assist with major practice development projects associated with infrastructure development (process, people, & technology) – primarily focused on quality, competency, productivity and organizational effectiveness.
Capacity planning, recruitment and retention of professional services resources including career development, mentoring, training coordination and performance assessment.
P&L responsibility and accountability for group including revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel & expenses.
Annual budget preparation and justification, budget management (variance handling).
Assist with vision, strategy, planning and communication of global/regional PS activities.
Assisting the VP, Global Services with other responsibilities, projects & activities as-required.
Technical Skills Required
Ability to demonstrate a full working knowledge of basic Systems Development Life-Cycle (SDLC) and supporting Project Management processes and disciplines.
Detailed working level understanding of industry-standard Systems Development Life Cycle (SDLC) project management and solution delivery processes, gating and tools.
Appreciation and understanding of relevant I.T./Telecom Technologies including UNIX, Informix and/or Oracle/Sybase, JAVA, C/C++, CORBA, SNMP, TL1, Q3/CMIP and leading middleware technologies.
Appreciation and understanding of data communications technologies for "New Public Networks" including ATM, Frame Relay, xDSL, IP and related services.
Appreciation and understanding of telecom service provisioning (i.e. service fulfillment), planning/engineering, operations, service delivery and engineering.
Leadership Skills Required
Ability to create innovative and creative solutions to complex management and technical problems.
Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner.
Demonstrate outstanding commitment to ensure on-time, on-budget, on-quality and on-scope customer/partner project delivery.
Clear, concise and articulate verbal and written communications skills.
Ability to mentor senior and junior technical staff to assist with career development.
Experience Required
10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments.
Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff).
Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD).
8-10 years experience in a consulting and/or professional services company environment.
Training/Qualifications Required
Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.
Productivity Skills Required
High proficiency with E-Mail/Outlook, MS Office (Word, Excel, Powerpoint).
MS Project, MS Access & MS Excel.
Project Management/Job Accounting Systems.
If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them to this position. In addition, we're happy to give you a $750 referral fee. Click here for more details.
Click here to apply online
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