Client Service Representative
2 weeks ago
Job SummaryA Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and internal teams to ensure effective delivery of personalized support. They are committed to provide meet client expectations in every interaction.Duties and ResponsibilitiesUphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.Answer inbound calls through the call queue software program and return all voicemails within customer service standards while maintaining a professional and friendly manner.Perform outbound calls to clients within set timeframes to ensure all required information or documentation is received in a timely manner.Inform clients of the necessary documents required for various transaction types and explain form components to ensure they feel at ease with the process and all documentation is completed correctly.Explain procedures to clients while identifying when inquiry must be routed to specialty resources.Assist client with any technical issues experienced with our website.Recognize urgent client concerns and escalate issues to Lead, Team Lead or Manager as appropriate.Update individual client accounts with appropriate notes following each conversation or email correspondence.Leave a lasting, exceptional and personalized client experience.Remain up to date on all Olympia products, services, legislative requirements.Ensure the efficiency of business processes, policies and procedures, to deliver on client commitments with speed and quality.Actively participate in projects and team meetings.Recognize opportunities to further educate clients.Flexible to perform various assigned tasks as requested by management and executives.CompetenciesConnection - We build long-term relationships by collaborating with our clients and industry participants.Accountability - We are a trusted business partner operating with transparency and integrity.Innovation - We leverage technology to continuously improve how we serve our customers.Demonstrates flexibility and resilience in response to constraints, failures, and adversity and adjusts priorities to multiple demands and unanticipated events.Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service and consistently meeting deadlines.Efficiency in returning calls and emails with accurate and articulate information.Must have the ability to maintain professionalism in all situations with the desire to engage and quickly connect with clients.Confidence and strong personal credibility when establishing personal relationships and working with sophisticated clients.High attention to detail and the ability to uncover needs that are not articulated or clearly expressed by a client. Formal education or experienceHigh school Diploma is required.Post-Secondary education in Business Administration, Management, Economics or related field of study is an asset.1 - 3 Years of Customer Service is an asset.1-3 Years of Financial or Investment industry experience is an asset.1-3 Years of Call Center or Administration experience is an asset.Specialized skills or knowledgeRequires a beginner level understanding of the Anti‐Money Laundering (AML) policies and procedures.Intermediate level with Outlook and Microsoft Office products and internet applications is an asset.Strong communication skills to liaise with customers and teams.Bilingual in French and English communication both written and spoken is an asset.Successful completion of a Criminal Background check is required.With us, It’s Personal
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Client Services Representative
4 weeks ago
Calgary, Alberta, Canada AGAT Laboratories Full timeJob Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...
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Client Services Representative
1 month ago
Calgary, Alberta, Canada AGAT Laboratories Full timeJob Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...
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Client Services Representative
2 months ago
Calgary, Alberta, Canada AGAT Laboratories Full timeJob Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...
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Client Services Representative
2 months ago
Calgary, Alberta, Canada AGAT Laboratories Full timeJob Title: Client Services RepresentativeAGAT Laboratories is a leading provider of geotechnical services, with a strong presence in Canada. We are seeking a highly skilled Client Services Representative to join our Geotechnical Division in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our...
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Client Services Representative
3 weeks ago
Calgary, Alberta, Canada AGAT Laboratories Full timeJob Title: Client Services RepresentativeAGAT Laboratories is a leading provider of laboratory services in Canada, with a strong presence in the geotechnical industry. We are seeking a highly skilled and experienced Client Services Representative to join our team in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional...
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Client Services Representative
2 months ago
Calgary, Canada AGAT Laboratories Full timeAGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...
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Client Service Representative
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Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full timeJob Title: Client Support RepresentativeZigbee Technology Solutions Ltd. is seeking a skilled Client Support Representative to join our team.Key Responsibilities:Provide technical support to clients via phone, email, or in-personAssist clients with computer-related issues, including hardware and software troubleshootingCollaborate with internal teams to...
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Client Service Representative
3 weeks ago
Calgary, Alberta, Canada Talbots Full timeAbout the Role:Talbots is seeking a highly motivated and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be responsible for creating a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.Key Responsibilities:Support all...
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Client Services Representative
2 months ago
Calgary, Canada AGAT Laboratories Full timeAGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art...
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Claims Client Service Representative
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Calgary, Alberta, Canada Co-operators Full timeJob Title: Claims Client Service RepresentativeAt Co-operators, we're committed to delivering exceptional claims experiences for our clients. As a Claims Client Service Representative, you'll play a critical role in achieving this goal.Key Responsibilities:Provide exceptional client service in accordance with our claims service and quality standards.Respond...
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Claims Client Service Representative
2 months ago
Calgary, Alberta, Canada Co-operators Full timeJob Title: Claims Client Service RepresentativeAt Co-operators, we're committed to delivering exceptional claims experiences for our clients. As a Claims Client Service Representative, you'll play a critical role in achieving this goal.Key Responsibilities:Provide exceptional client service in accordance with our claims service and quality standards.Respond...
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Client Service Representative
2 months ago
Calgary, Canada Olympia Trust Company Full time**Job Summary** A Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients...
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Client Service Representative
2 months ago
Calgary, Canada ATB Financial Full timeAt ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...
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Client Service Representative
1 month ago
Calgary, Canada ATB Financial Full timeAt ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...
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Client Service Representative
2 months ago
Calgary, Canada ATB Financial Full timeAt ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care,...
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Client Service Representative
2 weeks ago
Calgary, Canada Olympia Trust Company Full timeJob SummaryA Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and...
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Client Services Representative
5 months ago
Calgary, Canada AGAT Laboratories Full timeAGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...
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Client Service Representative
5 months ago
Calgary, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Client Service Representative
2 weeks ago
Calgary, AB, Canada Olympia Trust Company Full timeJob SummaryA Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and...
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Client Service Representative
2 weeks ago
Calgary, AB, Canada Olympia Trust Company Full timeJob SummaryA Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and...
