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Manager, Client Experience
1 month ago
Our client is seeking a Manager for Client Experience to join their dynamic team. This role is pivotal in delivering high-quality insurance brokerage services to clients. You will be the critical point of contact for clients, managing relationships and ensuring customer satisfaction. Your role will also involve supporting the sales and marketing efforts of the firm.This position offers an exciting opportunity to work in a fast-paced environment where your commitment to providing exceptional service will directly impact the success of the business.What you'll do:Oversee delivery of high-quality insurance brokerage servicesManage client relationships and ensure customer satisfactionSupport sales and marketing effortsServe as the primary point of contact for clients and markets offering assistance as neededManage and cultivate strong relationships between markets and clients, ensuring submissions are complete, accurate, and presented professionallyBe highly responsive to client needs, including answering calls and returning messages promptlyEnsure all data requests from clients and markets are met on timePrepare quotes and proposals, work with policies with higher limits, number of exposures and customization with minimal supervisionExecute the market strategy, negotiate insurance terms, solicit options, and suggest alternative structuresSupport and assist in the advancement of the Associate, Client ExperienceOrganize and maintain a calendar of renewals, expiriesOversee billings and payment collections to ensure they are received by the deadlinesWhat you bring:Possession of RIBO licence (Level 1 or Level 2) is requiredMinimum Three (3) years’ of broking experienceCompleted or actively pursuing the CIP designationSales-oriented mindsetAbility to work collaboratively in a team environmentStrong interpersonal skills to influence others without authorityDemonstrated ethical decision-making abilitiesEffective at building and maintaining relationshipsProficient conflict resolution and management abilitiesWhat's next:If you're ready to take your career to the next level with this exciting Manager, Client Experience role, don't hesitate Please apply using the link below, or email your resume directly to andres.nino@robertwalters.comAbout the jobContract Type: FULL_TIMESpecialism: OperationsFocus: Operations ManagerWorkplace Type: On-siteExperience Level: Mid ManagementIndustry: InsuranceSalary: NegotiableLocation: Toronto, OntarioJob Reference: 3UQLFS-268B8005Date posted: October 1, 2024Consultant: Andres NinoCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture, and expert training.
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