Manager, Client Experience
4 weeks ago
Our client is seeking a Manager for Client Experience to join their dynamic team. This role is pivotal in delivering high-quality insurance brokerage services to clients. You will be the critical point of contact for clients, managing relationships and ensuring customer satisfaction. Your role will also involve supporting the sales and marketing efforts of the firm. p>
This position offers an exciting opportunity to work in a fast-paced environment where your commitment to providing exceptional service will directly impact the success of the business.
What you'll do:
- Oversee delivery of high-quality insurance brokerage services
- Manage client relationships and ensure customer satisfaction
- Support sales and marketing efforts
- Serve as the primary point of contact for clients and markets offering assistance as needed
- Manage and cultivate strong relationships between markets and clients, ensuring submissions are complete, accurate, and presented professionally
- Be highly responsive to client needs, including answering calls and returning messages promptly
- Ensure all data requests from clients and markets are met on time
- Prepare quotes and proposals, work with policies with higher limits, number of exposures and customization with minimal supervision
- Execute the market strategy, negotiate insurance terms, solicit options, and suggest alternative structures
- Support and assist in the advancement of the Associate, Client Experience
- Organize and maintain a calendar of renewals, expiries
- Oversee billings and payment collections to ensure they are received by the deadlines
What you bring:
- Possession of RIBO licence (Level 1 or Level 2) is required
- Minimum Three (3) years’ of broking experience
- Completed or actively pursuing the CIP designation
- Sales-oriented mindset
- Ability to work collaboratively in a team environment
- Strong interpersonal skills to influence others without authority
- Demonstrated ethical decision-making abilities
- Effective at building and maintaining relationships
- Proficient conflict resolution and management abilities
What's next:
If you're ready to take your career to the next level with this exciting Manager, Client Experience role, don't hesitate com
About the job
Contract Type: FULL_TIME
Specialism: Operations
Focus: Operations Manager
Workplace Type: On-site
Experience Level: Mid Management
Industry: Insurance
Salary: October 22, 2024
Consultant: Andres Nino
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
-
Client Experience Manager
1 week ago
Old Toronto, Canada Cavell Risk, Inc. Full timeThe Client Experience Manager plays a pivotal role in delivering exceptional insurance brokerage services to clients at Cavell Risk, Inc. This position serves as the primary point of contact for clients, fostering strong relationships and ensuring customer satisfaction while supporting sales and marketing efforts.Fosters and maintains robust relationships...
-
Insurance Client Experience Manager
4 weeks ago
Old Toronto, Canada Cavell Risk, Inc. Full timeThe Client Experience Manager at Cavell Risk, Inc. plays a critical role in delivering exceptional insurance brokerage services to clients. This position requires strong relationship-building skills, conflict resolution abilities, and a keen eye for detail to ensure seamless client interactions.Key ResponsibilitiesManage and cultivate strong relationships...
-
Manager Client Experience
5 months ago
Toronto, Canada Fidelity Investments Full timeJob Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment...
-
Senior Manager
1 month ago
Old Toronto, Ontario, Canada Scotiabank Full timeSenior Manager - Client Service ManagementScotiabank is seeking a Senior Manager - Client Service Management to lead the implementation and rollout of the Net Promoter Score (NPS) across all jurisdictions.Key Responsibilities:Lead the implementation and rollout of the NPS across all jurisdictions.Manage and oversee the end-to-end delivery of CX programs,...
-
Manager, Client Experience
3 months ago
Toronto, Canada the Ladders Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing effor
-
Manager, Client Experience
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 221671 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...
-
Manager, Client Experience
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 221578 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...
-
Client Experience Manager
1 month ago
Toronto, Ontario, Canada Boldr Full timeAbout BoldrBoldr is a global B-Corp dedicated to delivering exceptional Client experiences while creating access to dignified, meaningful work in communities worldwide.Our ValuesMeaningful connections start with authenticityWe do our best work by being curiousWe grow by remaining dynamicJob SummaryWe're seeking a self-starter, hard-working, and dedicated...
-
Toronto, Ontario, Canada Manager Full timeChef Position OverviewWe are seeking an experienced chef with expertise in creating innovative Middle Eastern cuisine for a leading restaurant. Key requirements include extensive experience in Middle Eastern BBQ and fresh pita bread making. Open to both temporary contract work and partnership opportunities.Key ResponsibilitiesDevelop and implement new Middle...
-
Manager, Client Experience
6 months ago
Toronto, Canada People Corporation Full timeWe are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto. ***The Manager, Client Experience will**: - Contribute to and execute on the Corporation’s approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes. - Deliver on and continuously improve...
-
Manager, Client Experience
6 months ago
Toronto, Canada People Corporation Full timeWe are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto. **The Manager, Client Experience will**: - Contribute to and execute on the Corporation’s approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes. - Deliver on and continuously improve People...
-
Relationship Manager, Client Experience
5 months ago
Toronto, Canada CIBC Mellon Full time**Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...
-
Client Experience Manager, Ecommerce
1 month ago
Toronto, Canada Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for bolder impact. - We employ just over a thousand team members...
-
Senior Client Experience Manager
4 weeks ago
Toronto, Ontario, Canada CI Financial Full timeAt CI Financial, we're committed to creating a workplace where everyone has a voice, is empowered to take ownership of meaningful work, and has opportunities to grow through challenging projects. As a Senior Client Experience Manager, you'll play a crucial role in advisor satisfaction, overseeing all aspects of servicing a dedicated group of Assante...
-
Client Experience Manager, eCommerce
1 month ago
Toronto, Canada Boldr Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. We employ just over a thousand team members across...
-
Luxury Client Experience Manager
4 weeks ago
Toronto, Ontario, Canada Nuovo Photography Full timeWe are seeking a skilled and results-driven Luxury Client Experience Manager to join our Toronto-based team at Nuovo Photography. In this role, you will be the primary point of contact for our luxury clientele, providing exceptional service and cultivating strong relationships to drive revenue growth.The ideal candidate will have a proven track record in...
-
Senior Client Experience Manager
7 days ago
Toronto, Ontario, Canada CI Financial Full timeAt CI Financial, we're seeking a highly skilled Senior Client Experience Manager to join our Client Experience Team. As a key member of our team, you will play a pivotal role in ensuring advisor satisfaction by overseeing all aspects of servicing a dedicated group of Assante advisors.Job OverviewLead and manage an assigned client service team to ensure...
-
Senior Manager, Client Experience
3 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 206520Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you will be doing:The Senior Manager, Client Experience (CX) is responsible for overseeing NPS program that drives engagement, satisfaction, loyalty, retention, and primacy within International Wealth Management (IWM)....
-
Senior Client Experience Manager
2 weeks ago
Toronto, Ontario, Canada Futurpreneur Full timeAbout the RoleWe are seeking a Senior Client Experience Manager to lead our Bilingual Client Support Team. As a key member of our organization, you will be responsible for overseeing, supporting, and motivating the team to deliver exceptional client experiences.Job DescriptionThe successful candidate will have 3-5 years of experience in customer service,...
-
Manager, Client Services
5 months ago
Toronto, Canada Sephora Full time**Job ID**: 232197 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience...