Manager, Client Experience

4 weeks ago


Old Toronto, Canada Robert Walters Canada Full time
h3>Manager, Client Experience (Insurance Broker)

Our client is seeking a Manager for Client Experience to join their dynamic team. This role is pivotal in delivering high-quality insurance brokerage services to clients. You will be the critical point of contact for clients, managing relationships and ensuring customer satisfaction. Your role will also involve supporting the sales and marketing efforts of the firm. p>

This position offers an exciting opportunity to work in a fast-paced environment where your commitment to providing exceptional service will directly impact the success of the business.

What you'll do:

  • Oversee delivery of high-quality insurance brokerage services
  • Manage client relationships and ensure customer satisfaction
  • Support sales and marketing efforts
  • Serve as the primary point of contact for clients and markets offering assistance as needed
  • Manage and cultivate strong relationships between markets and clients, ensuring submissions are complete, accurate, and presented professionally
  • Be highly responsive to client needs, including answering calls and returning messages promptly
  • Ensure all data requests from clients and markets are met on time
  • Prepare quotes and proposals, work with policies with higher limits, number of exposures and customization with minimal supervision
  • Execute the market strategy, negotiate insurance terms, solicit options, and suggest alternative structures
  • Support and assist in the advancement of the Associate, Client Experience
  • Organize and maintain a calendar of renewals, expiries
  • Oversee billings and payment collections to ensure they are received by the deadlines

What you bring:

  • Possession of RIBO licence (Level 1 or Level 2) is required
  • Minimum Three (3) years’ of broking experience
  • Completed or actively pursuing the CIP designation
  • Sales-oriented mindset
  • Ability to work collaboratively in a team environment
  • Strong interpersonal skills to influence others without authority
  • Demonstrated ethical decision-making abilities
  • Effective at building and maintaining relationships
  • Proficient conflict resolution and management abilities

What's next:

If you're ready to take your career to the next level with this exciting Manager, Client Experience role, don't hesitate com

About the job

Contract Type: FULL_TIME

Specialism: Operations

Focus: Operations Manager

Workplace Type: On-site

Experience Level: Mid Management

Industry: Insurance

Salary: October 22, 2024

Consultant: Andres Nino

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.



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