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IT Support Specialist

1 week ago

Montréal, Canada Vaco Full time

Level 2 Support Technician (Windows)

We are seeking a Level 2 Support Technician with expertise in Windows and Mac environments to provide on-site technical support to end users. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues to ensure the smooth operation of workstations and systems. This role requires strong technical skills, excellent communication, and a proactive approach to problem-solving.

Key Responsibilities:

  • Provide Level 2 technical support for Windows and Mac OS environments.
  • Troubleshoot and resolve software, hardware, and network-related issues for end users.
  • Assist with system installations, configurations, and upgrades .
  • Perform diagnostics, system restores, and user account management .
  • Work closely with Level 1 support to escalate complex issues and provide guidance.
  • Assist in hardware repairs, replacements, and updates for workstations and peripherals.
  • Manage and resolve service desk tickets efficiently.
  • Ensure system security and integrity by applying updates and patches.
  • Train and support users on best practices and system usage .

Required Skills:

  • Strong knowledge of Windows and Mac OS troubleshooting and support .
  • Experience in software and hardware issue resolution .
  • Ability to configure and manage user accounts and permissions .
  • Familiarity with networking concepts and security protocols .
  • Experience working with ticketing systems and documenting solutions .
  • Basic knowledge of PowerShell or other scripting languages is a plus.

Qualifications:

  • 1-3 years of experience in a Level 2 IT support or system administration role.
  • Hands-on experience providing on-site support for Windows and Mac systems .
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaborate with a team.