IT Support Specialist

2 weeks ago


Montréal, Canada PandaPay Full time

Job Title: IT SUPPORT SPECIALIST

EDUCATION & EXPERIENCE:

- 2+ years of related experience
- Associate's Degree or higher
- preferred to have one or more MSP, CCNA, CompTIA A+, and Network + certificates

WORK DUTIES:

- Provide customer service and technical support to end-users for hardware and software and IP telephony
- Diagnose, research, and resolve routine end-user issues promptly through established protocol and troubleshooting; escalate as necessary
- Communicate and translate technical information to non-technical end-users; maintain communication and monitor incidents through resolution
- Train employees on new devices and technologies
- Install the software on new or existing devices, by standard procedures
- Assist in the set-up of new IT equipment and devices
- Assist users in obtaining access to systems
- Utilize and maintain knowledge bases, FAQs, and vendor/provider documentation
- Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
- Assist with preventative maintenance within specified guidelines and procedures
- May review and evaluate new computer hardware and software products
- tracking of hardware and software inventory
- Assist and interact with hardware and software vendors
- Participate in committees, projects, and company-wide initiatives.

**Job Types**: Full-time, Casual

**Salary**: $55,338.00-$60,470.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: One location



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