Bilingual Technical Support Specialist
15 hours ago
Position - Bilingual Technical Support Specialist (Tier -1 )Location - Canada (Remote)Job DescriptionTech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.Tech Agent CharacteristicsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong customer relation skillsAbility to handle multiple priorities/tasksFluent in English & FrenchJob ResponsibilitiesServe as the first point of contact for customers seeking technical assistance.Provide step-by-step instructions to help users troubleshoot and resolve common problems such as connectivity and VoIP registration issues along with configuration & equipment setup.Educate customers on product functionalities and troubleshooting steps to empower them to resolve common issues independently.Handle customer complaints and concerns with empathy and professionalism, ensuring timely resolution and customer satisfaction.Create, update, and manage support tickets, ensuring accurate documentation of customer issues and resolutions in the CRM (Cranium) system for future reference and analysis.Escalate complex technical issues to higher-level support or relevant departments for further investigation and resolution, while ensuring timely follow-up with the customer.Collaborate with other teams, including Network Operations, Customer Service, Devsupport and etc. to address customer issues comprehensively and ensure a seamless customer experience.Use knowledge base, tools and other resources to assist in problem resolution.Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
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Bilingual Technical Support Specialist
15 hours ago
Quebec, Canada Tech Mahindra Full timePosition - Bilingual Technical Support Specialist (Tier -1 )Location - Canada (Remote)Job DescriptionTech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.Tech Agent CharacteristicsBasic technical backgroundStrong analytical and...
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Bilingual Technical Support Specialist
7 days ago
Quebec, Canada Tech Mahindra Full timePosition - Bilingual Technical Support Specialist (Tier -1 ) Location - Canada (Remote) Job Description Tech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues. Tech Agent Characteristics Basic technical background Strong...
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Bilingual Technical Support Specialist
1 week ago
Quebec, Canada Tech Mahindra Full timePosition - Bilingual Technical Support Specialist (Tier -1 )Location - Canada (Remote)Job DescriptionTech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.Tech Agent CharacteristicsBasic technical backgroundStrong analytical and...
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Bilingual Technical Support Specialist
7 days ago
Quebec, Canada Tech Mahindra Full timePosition - Bilingual Technical Support Specialist (Tier -1 )Location - Canada (Remote)Job DescriptionTech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.Tech Agent CharacteristicsBasic technical backgroundStrong analytical and...
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Bilingual Technical Support Specialist
1 week ago
Quebec, Canada, Canada Tech Mahindra Full timePosition - Bilingual Technical Support Specialist (Tier -1 )Location - Canada (Remote)Job DescriptionTech agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.Tech Agent CharacteristicsBasic technical backgroundStrong analytical and...
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Customer Support Technical Specialist
4 months ago
Quebec City, Canada Geotab Full timeBasis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...
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Bilingual Deskside Support Specialist
18 hours ago
Montréal, Quebec, Canada Compugen Inc. Full timePosition: Bilingual Deskside Support Specialist - Contract Location: Montreal, Quebec Job Id: 3567 of Openings: 1 Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities....
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Bilingual Service Support Specialist
7 months ago
Quebec City, Canada ADP Full timeThe Service Support Specialist acts as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. This role is multi-faceted as the Specialist may also acts as an escalation resource for CSR's and Managers during client conference calls and client visits, as well as coaching and...
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Technical Support Specialist
3 weeks ago
Quebec City, Canada Johnson Controls Full time**Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are...
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Bilingual Technical Support Representative
7 months ago
Quebec Province, Canada Comwave Group Full time**Bilingual Technical Support Representative** **Who Are We?** Comwave is Canada's largest privately-owned telecommunications service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization,...
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Technical Support Specialist
7 months ago
Quebec City, Canada Agrimesh Technologies Full timeAgrimesh Technologies is a leading agricultural technology company dedicated to transforming the way farmers operate and manage their agricultural businesses. We provide innovative software and hardware solutions that empower farmers to increase productivity, optimize resource utilization, and improve sustainability in the agriculture industry. We are...
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Technical Support Specialist
7 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Technical Support Specialist
3 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
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Bilingual Technical Support Associate
4 months ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Associate
4 months ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Associate
4 months ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Sales Specialist- Cisco
7 months ago
Quebec City, Canada D&H Distributing Full time**Cisco Sales Specialist** **SUMMARY** With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of...
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Bilingual Technical Support Associate
3 months ago
Quebec, Canada, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Analyst
6 months ago
Quebec City, Canada Fleet Complete Full timeWe are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 600 staff and growing! Our journey continues as we evolve and...
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Bilingual Technical Services Coordinator
6 months ago
Quebec City, Canada CAPREIT Full time: **Reports To**:Associate Director, Technical Services** *** **Responsibilities**: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: - Assisting in the implementation and execution of service plans with buildings & equipment’s maintenance, following industry best practices. -...