Director of Operations

2 weeks ago

regina, Canada Marriott Full time
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationThe Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada, S4P 0S3VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

 

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

 

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

 

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

 

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

 

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

 

The salary range for this position is $96,000 to $139,000 annually.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Notification to Applicants: The Hotel Saskatchewan Autograph Collection takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call or email  and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Financial Operations Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Director, Finance and Operation ServicesJoin the Government of Saskatchewan as a Director, Finance and Operation Services and lead a diverse team in providing financial and operational services to the Ministry of Trade and Export Development.About the RoleThis is a permanent, full-time opportunity in the Corporate Services Branch. As a Director,...

  • Financial Operations Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Director, Finance and Operation ServicesJoin the Government of Saskatchewan as a Director, Finance and Operation Services and lead a diverse team in providing financial and operational services to the Ministry of Trade and Export Development.About the RoleThis is a permanent, full-time opportunity in the Corporate Services Branch. As a Director,...

  • Financial Operations Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Director, Finance and Operation ServicesWe are seeking a highly skilled and results-oriented leader to join our team as Director, Finance and Operation Services. This is an exciting opportunity to lead and manage a diverse team, providing financial and operational services to the Ministry of Trade and Export Development.Key Responsibilities:Lead...

  • Financial Operations Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Job Title: Director, Finance and Operation ServicesWe are seeking a highly skilled and results-oriented leader to join our team as Director, Finance and Operation Services. This is an exciting opportunity to lead and manage a diverse team, providing financial and operational services to the Ministry of Trade and Export Development.Key Responsibilities:Lead...

  • Strategic Finance and Operations Director

    4 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    The Government of Saskatchewan is seeking a highly skilled and results-driven leader as Director of Financial and Operational Services. This permanent opportunity will focus on providing strategic financial and operational leadership to the Ministry of Trade and Export Development.In this role, you will provide leadership, oversight, coaching, and support to...

  • Director of Operations

    2 weeks ago

    Regina, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Retail Operations Director

    4 weeks ago

    Regina, Saskatchewan, Canada Abdul Qadir Jillani Services I Full time

    As a key member of Abdul Qadir Jillani Services I, the Retail Operations Director will oversee the strategic direction and implementation of organizational policies and programs. The ideal candidate will have a strong educational background and relevant experience in managing resources, coordinating regional teams, and establishing objectives for the...

  • Financial Director

    1 month ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Director of Financial and Resource ManagementThe Government of Saskatchewan seeks a seasoned financial leader to join the Central Services Branch as the Director of Financial and Resource Management. This key role requires a strong financial background to identify, analyze, and recommend strategies that optimize financial resources and address operational...

  • Financial Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Director of Financial and Resource ManagementThe Government of Saskatchewan seeks a seasoned financial leader to join the Central Services Branch as the Director of Financial and Resource Management. This key role requires a strong financial background to identify, analyze, and recommend strategies that optimize financial resources and address operational...

  • Financial Director

    2 months ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Director of Financial and Resource ManagementThe Government of Saskatchewan seeks a seasoned financial leader to join the Central Services Branch as the Director of Financial and Resource Management. This key role requires a strong financial background to identify, analyze, and recommend strategies that optimize financial resources and address operational...

  • Financial Director

    1 month ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time

    Director of Financial and Resource ManagementThe Government of Saskatchewan seeks a seasoned financial leader to join the Central Services Branch as the Director of Financial and Resource Management. This key role requires a strong financial background to identify, analyze, and recommend strategies that optimize financial resources and address operational...

  • Automotive Operations Director

    3 days ago

    Regina, Saskatchewan, Canada Racetrac Gas & Convenience Full time

    About the RoleWe are seeking an experienced and skilled Automotive Operations Director to join our team at Racetrac Gas & Convenience. This role will be responsible for overseeing the daily operations of our car wash facility, ensuring a high level of customer satisfaction and employee engagement.

  • Operations Director

    4 weeks ago

    Regina, Saskatchewan, Canada Degelman Industries LP Full time

    Job Title: Director of OperationsJob Summary:We are seeking a highly skilled and experienced Director of Operations to lead our Regina location. The successful candidate will be responsible for optimizing human, material, equipment, and facilities resources to meet and exceed customer demand and company operational and functional objectives.Key...

  • Operations Director

    4 weeks ago

    Regina, Saskatchewan, Canada Degelman Industries LP Full time

    Job Title: Director of OperationsJob Summary:We are seeking a highly skilled and experienced Director of Operations to lead our Regina location. The successful candidate will be responsible for optimizing human, material, equipment, and facilities resources to meet and exceed customer demand and company operational and functional objectives.Key...

  • Warehouse Operations Director

    5 days ago

    Regina, Saskatchewan, Canada Convoy Supply Full time

    Convoy Supply - A Leading Wholesale DistributorWe are seeking an experienced Warehouse Operations Director to join our team at Convoy Supply, a leading wholesale distributor of construction materials with over 40 locations across North America.Job Summary:The Warehouse Operations Director will be responsible for managing the daily warehouse operations of our...

  • Director, Strategy

    2 weeks ago

    Regina, Canada City of Regina Full time

    **Job ID**: 2435 **Openings**: 1 **Jurisdiction**: Out of Scope **Division**: City Manager's Office **Location Name**: Regina, Saskatchewan, CA **Type of Posting**: Internal & External **Employment Type**: Permanent **Annual Salary**: $140,616.00 - $187,489.00 **Date Posted**: October 4, 2024 **Closing Date**: October 21, 2024 Land Acknowledgement We are...

  • Director of Development

    7 months ago

    Regina, Canada University of Saskatchewan Full time

    **Director of Development**: **Primary Purpose**: The Director of Development is responsible for developing major gift fundraising plans, primarily in Regina and the surrounding region, to significantly increase and diversify revenue for the University of Saskatchewan. The Director will provide high-level expertise, direction and facilitation in the...

  • Director of Financial Operations

    4 weeks ago

    Regina, Saskatchewan, Canada SGEU Saskatchewan Government and General Employees Union Full time

    Director of Financial OperationsSGEU's finance department plays a critical role in driving the organization's financial performance and strategy. As the Director of Financial Operations, you will oversee and optimize SGEU's financial functions, including budgeting, financial reporting, audits, and compliance. This key leadership role requires a strong...

  • Hotel Operations Director

    3 days ago

    Regina, Saskatchewan, Canada Meridian Inn & Suites Ltd. Full time

    Job Title: Hotel Operations DirectorLocation: Meridian Inn & Suites Ltd.Estimated Salary: $55,000 - $70,000 per yearAbout the Role:We are seeking an experienced Hotel Operations Director to oversee the day-to-day activities of our hotel. As a key member of our management team, you will be responsible for developing and implementing policies and procedures...

  • Director of Operations

    4 weeks ago

    Regina, Saskatchewan, Canada https:www.energyjobline.comsitemap Full time

    Job SummaryAs a key member of our leadership team, the Director of Operations will be responsible for optimizing our human, material, equipment, and facilities resources to meet and exceed customer demand and company operational objectives. This role will oversee daily operational activities and facilities management of our Regina locations, ensuring a safe,...