Customer Service Representative for Auto Recycling

3 days ago


Laval, Quebec, Canada American Iron & Metal Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Iron & Metal, a global leader in the metal recycling industry.

Company Overview

Kenny U-Pull is a division of American Iron & Metal, with 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia. Our mission is to give used vehicles a second life and create a greener environment for generations to come.

Salary and Benefits

The salary for this position is estimated to be around $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including group insurance, virtual doctor access, and employee assistance program (EAP).

Job Responsibilities

Key Responsibilities:

  • Answering calls and general inquiries from clients regarding vehicle information, prices, and mode of operation;
  • Taking the time to understand client needs and propose personalized solutions;
  • Informing clients about various products and services offered by Kenny U-Pull;
  • Guiding clients in utilizing the company's website;
  • Promoting in-person visits to our branches;
  • Registering clients to the Alert-Me email system;
  • Performing other tasks related to the role.
Requirements

To be successful in this role, you will need:

  • Bilingualism (French and English);
  • Excellent customer service skills and a positive attitude;
  • Excellent communication and interpersonal skills;
  • Ability to navigate different computer systems and applications;
  • Ability to multitask in a fast-paced environment;
  • Interest in the automotive field;
  • Reliability, punctuality, and ability to work days, evenings, and weekends;
  • Call center experience is an asset.
Additional Information

At American Iron & Metal, we pride ourselves on giving back to the community through our eco-friendly initiatives. As a member of our team, you will have the opportunity to contribute to making a positive impact on the environment.



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