Customer Service Representative for Auto Recycling
3 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Iron & Metal, a global leader in the metal recycling industry.
Company OverviewKenny U-Pull is a division of American Iron & Metal, with 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia. Our mission is to give used vehicles a second life and create a greener environment for generations to come.
Salary and BenefitsThe salary for this position is estimated to be around $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including group insurance, virtual doctor access, and employee assistance program (EAP).
Job ResponsibilitiesKey Responsibilities:
- Answering calls and general inquiries from clients regarding vehicle information, prices, and mode of operation;
- Taking the time to understand client needs and propose personalized solutions;
- Informing clients about various products and services offered by Kenny U-Pull;
- Guiding clients in utilizing the company's website;
- Promoting in-person visits to our branches;
- Registering clients to the Alert-Me email system;
- Performing other tasks related to the role.
To be successful in this role, you will need:
- Bilingualism (French and English);
- Excellent customer service skills and a positive attitude;
- Excellent communication and interpersonal skills;
- Ability to navigate different computer systems and applications;
- Ability to multitask in a fast-paced environment;
- Interest in the automotive field;
- Reliability, punctuality, and ability to work days, evenings, and weekends;
- Call center experience is an asset.
At American Iron & Metal, we pride ourselves on giving back to the community through our eco-friendly initiatives. As a member of our team, you will have the opportunity to contribute to making a positive impact on the environment.
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