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Technical IT Advisor
2 months ago
About the Role
We are seeking a highly skilled Technical IT Advisor to join our Service Delivery team at Intact Financial Corporation. As a Technical IT Advisor, you will be responsible for providing technical support to end-users, promoting their technology needs, and guiding and supporting other teams.
Key Responsibilities
- Assess and resolve technical issues with IT equipment, applications, and peripherals.
- Respond to incidents in a timely manner and provide support to end-users.
- Identify and diagnose issues and problems.
- Prioritize and manage incoming IT Service Requests.
- Collaborate with IT teams to tackle complex technical problems.
- Establish and maintain service standards.
- Check progress on referred problems and keep users informed.
- Update the knowledge base with solutions to current problems.
- Participate in the continuous improvement of the service.
- Perform equipment shipping and receiving, data entry, inventory scanning, and filing.
- Participate in asset management and inventory practices.
Requirements
- Diploma in IT with 1 to 3 years of experience in IT, ideally working as a help desk technician or service desk.
- Understanding of ITIL methodologies.
- Experience working in a Service Now ticketing system.
- A sound understanding of networks, platforms, products, and IT tools.
- Ability to diagnose and resolve a variety of technical issues.
- Passion for problem-solving and customer service.
- Team-oriented mindset with an openness to constructive feedback.
- Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
What We Offer
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different.
