Technical IT Advisor
4 weeks ago
At Intact Financial Corporation, we're committed to helping our customers prosper in good times and be resilient in bad times. As a Technical IT Advisor, you'll play a vital role in delivering exceptional service to our end-users.
About the Role
You'll be responsible for providing technical support to our employees, troubleshooting IT equipment and software issues, and collaborating with IT teams to resolve complex technical problems.
Key Responsibilities
- Assess and resolve IT equipment and software issues, including Windows and Apple computers, mobile devices, and networking components.
- Provide timely and effective support to end-users, including repair, replacement, and installation of equipment.
- Identify and diagnose issues, and prioritize and manage incoming IT service requests.
- Collaborate with IT teams to tackle complex technical problems and establish service standards.
- Participate in the continuous improvement of the service by identifying opportunities for improvement and proposing changes.
Requirements
- Diploma in IT with 1-3 years of experience in IT, ideally working as a help desk technician or service desk.
- Understanding of ITIL methodologies and experience working in a Service Now ticketing system.
- Ability to diagnose and resolve a variety of technical issues, and passion for problem-solving and customer service.
- Team-oriented mindset with an openness to constructive feedback, and bilingual skills in French and English.
What We Offer
As a Technical IT Advisor at Intact Financial Corporation, you'll be empowered to be and do your best every day. You'll enjoy a financial rewards program, an industry-leading Employee Share Purchase Plan, and an extensive flex pension and benefits package.
We Are an Equal Opportunity Employer
At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
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