Technical IT Advisor

4 weeks ago


SaintHyacinthe, Quebec, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're committed to helping our employees grow and succeed in their careers. As a Technical IT Advisor, you'll play a key role in delivering exceptional service to our clients and colleagues.

About the Role

You'll be responsible for providing technical support and guidance to our end-users, ensuring that their technology needs are met and that they have access to the resources they need to do their jobs effectively.

Key Responsibilities:

  • Assess and resolve technical issues with IT equipment, applications, and peripherals.
  • Provide timely and effective support to end-users, including repair, replacement, and installation of equipment.
  • Identify and diagnose issues, and develop solutions to resolve them.
  • Prioritize and manage incoming IT service requests.
  • Collaborate with IT teams to tackle complex technical problems.
  • Establish and maintain service standards.
  • Update the knowledge base with solutions to current problems.
  • Participate in the continuous improvement of the service.

Requirements:

  • Diploma in IT with 1-3 years of experience in IT, ideally working as a help desk technician or service desk.
  • Understanding of ITIL methodologies.
  • Experience working in a Service Now ticketing system.
  • A sound understanding of networks, platforms, products, and IT tools.
  • Ability to diagnose and resolve technical issues.
  • Passion for problem-solving and customer service.
  • Team-oriented mindset with an openness to constructive feedback.
  • Bilingual (French and English).

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan.
  • An extensive flex pension and benefits package.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account.
  • Access to tools and resources to support physical and mental health.

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