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Application Portfolio Manager

2 months ago


London, Ontario, Canada Siskinds LLP Full time

About Siskinds LLP

Siskinds LLP is a leading law firm located in Southwestern Ontario, serving clients with personal legal services, business law, personal injury law, and class actions law. Our team of over 240 lawyers and staff strive to provide exceptional legal services, making the right legal choices for our clients, managing their legal affairs, and resolving complicated matters.

Our Culture and Values

We aim to create a comfortable, reassuring, and productive experience for our clients, while delivering excellence in our services. Our culture and working style promote collaboration, teamwork, and a strong technical culture.

Job Summary

We are seeking an IT Business Applications Manager to join our IT department. The ideal candidate will possess strong problem-solving skills, proficiency in communicating with all levels of employees, and the ability to work independently with strong attention to detail and organizational skills.

Key Responsibilities

  • Manage an application portfolio and associated projects, identifying opportunities for business application optimization, redesign, or process improvement.
  • Provide administrative support across business applications as needed, partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications.
  • Address the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
  • Balance competing project constraints, including scope, quality, schedule, budget, resources, and risks, to accommodate the needs of each user/customer.
  • Build a strong technical culture around our business systems, emphasizing technical excellence, rapid iteration, strong security, and frictionless user experiences.
  • Manage application maintenance outsourcing & software contract agreements, implementing and monitoring standards around scope management, financial management, service level agreements (SLA), ensuring compliance to mitigate risk, increase service/business impact & reduce costs.

Requirements

  • Post-secondary degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 5+ years of current work experience as an IT Business Applications Manager within a mid-size to large organization.
  • Experience with managing ready-made business applications, in-house developed software, IT business analysts, and software developers.
  • Experience directly managing individuals and directly managing a team of 5 or more would be an asset.
  • Experience working within a legal environment an asset.
  • Sound interpersonal skills with the ability to interact and communicate with all levels of the Firm.
  • PMP and ITIL certifications are desirable.