Hotel Guest Service Representative
1 month ago
The Drake is a dynamic and inclusive hospitality brand that celebrates emerging music and art, serves food and drinks that reimagine the classics, and inspires its team and guests to embrace fresh perspectives. As a Guest Service Agent, you will be part of a small team that provides world-class service to our guests.
Key Responsibilities- Greeting and Information Provision: Greet all guests with enthusiasm and provide information regarding all aspects of what The Drake has to offer.
- Room Reservation Protocol: Ensure all aspects of room reservation protocol are followed, including bookings, confirmations, and cancellation policies.
- Check-in and Check-out Procedures: Follow Drake check-in and out procedures, ensuring mandatory details are covered while building genuine rapport and relationships with guests.
- Guest Requests: Respond to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction.
- Hotel Lobby Cleanliness: Monitor hotel lobby cleanliness and participate in maintaining high standards of cleanliness at all times.
- Product and Offering Knowledge: Have the highest level comprehension of all Drake products and offerings.
- Availability: Be available to work weekends.
- Previous Experience: Previous experience as a Guest Service Agent.
- Love of Hospitality: A genuine love of hospitality and a warm engaging spirit.
- Education and Experience: A combination of formal education and some real-world experience.
- Communication Skills: Exceptional written and verbal communication skills.
The Drake offers a competitive compensation, bonus, and benefits package, training programs, and other unique perks as part of joining our team. We are an equal opportunity employer committed to fostering a positive, supportive, and creative environment that promotes equity, inclusiveness, and diversity.
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