Customer Service Representative

2 months ago

Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner
    • Process guest departures, calculate charges, and receive payments
  • Guest Services
    • Investigate complaints and claims in a professional and courteous manner
    • Provide information on hotel facilities and services, as well as points of interest in the area
  • Room Assignments and Reservations
    • Take, cancel, and change room reservations as needed
    • Maintain an inventory of vacancies, reservations, and room assignments
  • Communication and Customer Service
    • Answer telephone calls and relay messages to guests and staff
    • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner
  • Administrative Tasks
    • Perform light housekeeping and cleaning duties as needed
    • Assist with clerical duties, such as faxing, filing, and photocopying
  • Emergency Procedures
    • Follow emergency and safety procedures as outlined by the hotel
Requirements
  • Education and Experience
    • No degree, certificate, or diploma required; experience an asset
  • Personal Qualities
    • Client focus
    • Dependability
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
Work Environment

This is a fast-paced environment that requires standing for extended periods and working under pressure. The ideal candidate will be able to work in a team environment and provide exceptional customer service in a dynamic and ever-changing environment.

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