Guest Experience Specialist
2 months ago
The Drake is a Canadian hospitality brand that embodies a lifestyle of luxury and sophistication. Our mission is to provide exceptional experiences for our guests, fostering a sense of community and connection through our unique blend of art, culture, and hospitality.
Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our dynamic team at The Drake. As a key member of our front-of-house team, you will be responsible for delivering world-class service to our guests, ensuring their stay with us is nothing short of exceptional.
Responsibilities- Guest Greeting and Check-In: Greet all guests with a warm and welcoming smile, providing information on our hotel's amenities and services.
- Room Reservation and Protocol: Ensure all aspects of room reservation protocol are followed, including bookings, confirmations, and cancellation policies.
- Check-In and Check-Out Procedures: Follow our established check-in and check-out procedures, ensuring all necessary details are covered and building genuine rapport with our guests.
- Guest Requests and Feedback: Respond to all guest requests in a timely manner, following up to ensure 100% guest satisfaction.
- Hotel Lobby Maintenance: Monitor the hotel lobby's cleanliness and participate in maintaining high standards of cleanliness at all times.
- Product Knowledge: Have a high level of comprehension of all Drake products and offerings.
- Availability: Be available to work weekends.
- Previous experience as a Guest Service Agent
- A genuine love of hospitality and a warm, engaging spirit
- A combination of formal education and real-world experience
- Exceptional written and verbal communication skills
We pride ourselves on providing strong leadership and development opportunities for passionate hospitality professionals. As a member of our team, you can expect a competitive compensation package, bonus opportunities, and benefits, as well as training programs and unique perks.
The Drake Hotel is an equal opportunity employer, committed to fostering a positive, supportive, and creative environment that promotes equity, inclusiveness, and diversity. We welcome job applications from candidates of all backgrounds.
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