Branch Manager

4 weeks ago

Edmonton, Alberta, Canada Reliable Parts - Canada Full time

ABOUT RELIABLE PARTS

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. We are seeking a highly skilled Branch Manager to oversee and coordinate all operations of a branch.

About the Position:

The successful candidate will be responsible for directing the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L. They will develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch.

Key Responsibilities:

  • Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
  • Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
  • Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
  • Assist in the development and maintenance of a qualified staff within defined headcount parameters
  • Assist in the development of standards of performance as a basis of review
  • Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
  • Assist in the development and maintenance of company safety policies
  • Ensure all work required (including discrepancy processing) is completed efficiently, accurately, and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management
  • Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions
  • Provide training, coaching, development and motivation to improve branch performance
  • Ensure proper working order of all facility resources, such as racking, MHE, building systems (HVAC etc.), work & break rooms, etc. and ensure the company meets all lease obligations
  • Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, HazMat, Federal, State and Local regulations
  • Continually review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
  • Must be able to pass certification of training on warehouse equipment where applicable (i.e., fork truck, wave picker, pallet jack, etc.)
  • Adhere to high ethical standards and comply with all regulatory and applicable laws
  • Provide support on escalated customer requests as needed
  • Ensure all front counter operations are performed per policies and procedures
  • Manage retail display area to meet company goals and objectives
  • Participate in daily, weekly, monthly, and annual planning processes as appropriate
  • Fulfill roles and responsibilities of absent employees as needed
  • Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
  • Maintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.
  • Evaluate and execute best practices and process improvement initiatives
  • Provide regular feedback to Regional Management on the overall operations of branch, sharing effective practices, competitive intelligence, and business opportunities
  • Manage and/or prepare reports including daily reporting requirements and daily non-negotiables
  • Project a favorable image of the company to enhance public recognition
  • Special projects as assigned by management

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