Branch Manager

19 hours ago

Edmonton, Alberta, Canada Reliable Parts - Canada Full time
About Reliable Parts - Canada

We are a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America.

Job Title: Branch Manager

The Branch Manager is responsible for overseeing and coordinating all operations of a branch. Key responsibilities include:

Key Responsibilities:
  • Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
  • Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
  • Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
  • Assist in the development and maintenance of a qualified staff within defined headcount parameters
  • Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
  • Ensure all work required (including discrepancy processing) is completed efficiently, accurately, and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management
  • Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions
  • Provide training, coaching, development and motivation to improve branch performance
  • Ensure proper working order of all facility resources, such as racking, MHE, building systems (HVAC etc.), work & break rooms, etc. and ensure the company meets all lease obligations
  • Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, HazMat, Federal, State and Local regulations
  • Continually review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
  • Must be able to pass certification of training on warehouse equipment where applicable (i.e., fork truck, wave picker, pallet jack, etc.)
  • Adhere to high ethical standards and comply with all regulatory and applicable laws
  • Provide support on escalated customer requests as needed
  • Ensure all front counter operations are performed per policies and procedures
  • Manage retail display area to meet company goals and objectives
  • Participate in daily, weekly, monthly, and annual planning processes as appropriate
  • Fulfill roles and responsibilities of absent employees as needed
  • Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
  • Maintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.
  • Evaluate and execute best practices and process improvement initiatives
  • Provide regular feedback to Regional Management on the overall operations of branch, sharing effective practices, competitive intelligence, and business opportunities
  • Manage and/or prepare reports including daily reporting requirements and daily non-negotiables
  • Project a favorable image of the company to enhance public recognition
  • Special projects as assigned by management
Requirements:
  • Excellent customer service skills
  • Excellent communication skills
  • Ability to perform in a stressful and demanding environment
  • Ability to motivate, lead, and develop staff
  • Minimum of 5 years prior supervisory experience desired
  • Minimum 4 years customer service experience
  • Proficient in Microsoft Office products (specifically Excel, Word, Teams and Outlook)
Benefits:

This position earns a competitive wage. We provide great benefits, including extended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability.

Physical Requirements:
  • Must have regular, consistent, and predictable attendance
  • Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
  • Must be able maintain significant activity levels for extended periods of time
  • Frequently required to use hands to finger, handle, or feel objects, tools, or controls
  • Reach with hands and arms
  • Climb, balance, stoop, kneel, crouch, or crawl
  • Ability to utilize office equipment/computers
  • Ability to communicate with supervisors, employees, and customers
  • Frequently required to stand and walk short and long distances
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Travel may be required

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