Bilingual Financial Customer Care Agent

1 day ago


Moncton, New Brunswick, Canada NTT Business Process Outsourcing Full time
Become a Brand Ambassador with NTT Data

We're seeking a highly skilled Bilingual Financial Customer Care Agent to join our team and become a brand ambassador for President's Choice Financial. As a member of our team, you'll have the opportunity to work with a global organization, develop new skills, and contribute to the success of our clients and their customers.

This role offers a competitive salary of $19.00 per hour, paid training, comprehensive benefits package (medical, vision, and dental), Employee Assistance Program, RRSP program options, Short- and Long-Term Disability options, Rewards and Recognition programs, Internal career advancement opportunities, all equipment required for success, virtual paid training, and more.

A key responsibility of this role is to provide top-notch customer service, handle inbound calls, and resolve issues efficiently. To succeed in this role, you will require excellent communication skills, both verbal and written, tactful communication abilities to exchange ideas and customer information, superior customer service skills, professional and pleasant telephone etiquette, demonstrated analytical and problem-solving skills, proficiency in software tools including MS Office, and internet application, working knowledge of PCs and strong keyboarding/data capturing skills, positive attitude, and ability to perform in a team-based environment.

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