Dedicated Respiratory Support Agent

3 weeks ago


Moncton, New Brunswick, Canada VitalAire Canada Inc Full time

At VitalAire Canada Inc., we are dedicated to providing exceptional patient care and innovation. Our mission is to help transform healthcare for the better by advancing and digitizing our tools, products, and systems. We partner closely with the healthcare community to deliver a superior patient experience that supports health, wellness, and collaborative medicine.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. As a Dedicated Respiratory Support Agent, you will be part of this global family of companies making a difference in the quality of life for patients around the world.

VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. In this role, you will provide customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services.

Your Responsibilities:

  • Answer large volumes of calls in a timely manner
  • Identify customer needs, clarify information, research issues and provide resolutions
  • Create and update customer electronic files for Customer Management and scheduling systems
  • Maintain integrity of client file information by electronically documenting both written and verbal correspondence
  • Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
  • Respond to Sleep health and Oxygen customer service inquiries providing appropriate solutions
  • Handling customer complaints; receiving and reporting incidents in the electronic systems
  • Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
  • Conduct outbound calls as required to complete or update client files

What You Will Need:

  • High School Diploma - background or experience in Customer Service/Medical Office
  • At least 1 year of experience in a similar role
  • Google Docs, Sheets, Gmail applications and Microsoft applications
  • Keyboarding Skills (+45 wpm)
  • Strong experience with data management
  • Marketing and Sales skills are an asset
  • Bilingual is an asset

Why Choose Us:

  • Competitive Total Rewards: Salary ($55,000 - $65,000 per year), bonus, flex benefits & pension plan
  • Growth Opportunities: Upward mobility, career progression, and tuition reimbursement
  • Work/Life Integration: From standard hours to personal time off, we encourage life outside of work
  • Inclusive Workplace: Bring your whole self to work as you learn and grow
  • Meaningful Work: Do work that matters
  • Awesome Team: Teamwork and connection power our business
  • Global Collaboration: Collaborate near and far by being part of a global leader
  • Culture of Safety: We weave safety and wellness into all that we do


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