Customer Service Representative

15 hours ago


Moncton, New Brunswick, Canada NTT Business Process Outsourcing Full time $19

**Delivering Exceptional Customer Experiences**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at NTT Data. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients by handling inbound calls, resolving customer inquiries, and delivering personalized solutions.

**Key Responsibilities:**

  • Respond to customer inquiries in a timely and professional manner
  • Solve customer complaints and concerns through active listening and effective communication
  • Upsell and cross-sell products and services to meet customer needs
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction

**Requirements:**

  • Fluent English language skills, bilingual (French) required
  • Excellent customer service skills and experience in a call center environment
  • Ability to work in a fast-paced team environment and adapt to changing priorities
  • Strong analytical and problem-solving skills, with attention to detail
  • Proficiency in software tools, including MS Office and internet applications

**What We Offer:**

  • A competitive salary of $19 per hour, plus benefits and opportunities for career advancement
  • A comprehensive training program to help you succeed in your role
  • A dynamic and supportive work environment with a focus on employee well-being
  • The opportunity to work with a global company and make a real impact on our customers' lives

**About Us:**

NTT Data is a leading provider of IT services and business process outsourcing solutions. Our mission is to deliver exceptional customer experiences and drive business results for our clients. We pride ourselves on our commitment to innovation, diversity, and inclusion, and we're passionate about building a talented team that shares our values.



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