French and English Bilingual Customer Support Specialist
4 days ago
HCLTech Overview:
HCLTech is a global technology company that empowers businesses to succeed in the digital age. We are committed to delivering innovative solutions that drive growth and customer satisfaction.
Job Title:
We are seeking a talented bilingual customer service representative to join our team. In this role, you will be responsible for handling customer interactions and resolving issues in a timely and effective manner.
Key Responsibilities:
- Respond to customer inquiries via phone and electronic channels
- Collaborate with internal teams to address complex customer concerns
- Utilize technical skills to analyze and resolve customer issues
- Meet performance metrics and adhere to established timelines
Requirements:
- Bachelor's degree from any stream (Commerce graduates preferred)
- 2+ years of experience in customer-facing roles
- Excellent verbal and written communication skills in English and French
- Proficiency in SAP/Oracle, workflow tools, and MS Office
Compensation Package:
This position offers a competitive hourly rate of $17.00-$18.00, with an estimated annual salary of $35,400-$37,440 based on 37.5 hours worked per week. You will also receive comprehensive benefits, including medical, dental, and vision coverage, as well as retirement savings plans and paid time off.
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