Bilingual Support Specialist

3 weeks ago


Moncton, New Brunswick, Canada NTT Business Process Outsourcing Full time
Job Description
The Customer Care Specialist will be responsible for handling inbound calls from existing and potential customers for President's Choice Financial. This role involves meeting and exceeding client goals as it relates to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and answering inquiries quickly and easily while maintaining exceptional customer service in a professional manner.

Responsibilities:
  • Advise and support existing and potential customers to create positive experiences and engagements.
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner.


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