IT Support Specialist, ERP System Administrator

2 days ago


Montreal, Quebec, Canada Chartwell Résidences pour retraités Full time
Senior Systems Administrator, ERP

The Senior Systems Administrator, ERP is a trusted and valued resource for all end-users of Chartwell's ERP portfolio. This role will provide business process and technical support in the configuration and management of our ERP systems.

Key Responsibilities:
  • Provide technical assistance and manage the incident and request workflow for all ERP systems, ensuring best practices are being followed.
  • Analyze and resolve system errors and issues, escalating them to the system vendor when necessary.
  • Perform user access and role provisioning tasks.
  • Collaborate with project teams to develop reports that meet ongoing customer needs.
  • Offer support during upgrades and enhancements.
  • Maintain accurate documentation of all incidents.
  • Ensure adherence to IT general controls, supporting compliance reporting and participating in the incident management framework.
  • Develop Standard Operating Procedures (SOPs) and ensure existing documentation is up-to-date and organized.
Requirements:
  • At least 5 years of progressive experience working with ERP implementations and support.
  • Experience with Yard ERP software is considered an asset.
  • Familiarity with full cycle accounting is also beneficial.
  • A working knowledge of Customer Relationship Management processes is considered an asset.

Estimated Salary: $120000 - $180000 per year



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