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Customer Service Representative

2 months ago


Victoria, British Columbia, Canada Reliable Parts - Canada Full time
About Reliable Parts - Canada

Reliable Parts - Canada is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing excellent service and driving sales for our company. You will assist customers with service requests, answer phone calls, and provide recommendations based on their individual needs.

Responsibilities
  • Provide exceptional customer service and support to customers
  • Assist customers with service requests, including providing prices, checking item availability, and processing orders
  • Answer phone calls and respond to customer inquiries in a timely manner
  • Provide recommendations to customers based on their individual needs
  • Meet performance standards and goals as defined by your manager
Requirements
  • High school diploma or equivalent
  • Experience with in-person customer service
  • Familiarity with computer operations, including data entry and switching between multiple screens
  • Excellent phone skills
  • Basic math skills
What We Offer

We provide great benefits, including extended health care, dental care holidays, paid time off (PTO), employee discounts, and disability. If this sounds like the right opportunity for you, apply today.