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Customer Service Representative

1 month ago

Victoria, British Columbia, Canada U-Haul Full time
Customer Service Representative Job Description

U-Haul is seeking a motivated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.

Responsibilities:
  • Assist customers with U-Haul products and services, both in-person and over the phone.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer customer questions and educate them on products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane and drive a forklift, with certification offered through U-Haul.
  • Participate in ongoing continuous education through U-Haul University.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products in certain states.