Hotel Receptionist

3 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Receptionist at Kingsway Inn. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a smooth stay for all visitors.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Guest Services: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service and respond to guest inquiries in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a related field.
  • Language: Fluency in English.
  • Work Schedule: 37.5 hours per week.
Benefits
  • Health Benefits: Health care plan.
  • Employment Type: Permanent.

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