Senior Manager, Property Claims Specialist

3 days ago

Markham, Ontario, Canada Allstate Insurance Company Full time
Senior Manager, Property Claims

At Allstate Insurance Company, we're committed to protecting our customers' assets and providing exceptional service. As a Senior Manager, Property Claims, you'll play a critical role in leading our property claims team to achieve operational excellence.

Key Responsibilities:
  • Design and implement projects and initiatives that align with our claims strategic direction and support our strategic goals.
  • Analyze results and develop strategies and action plans to lead the property department in achieving operational goals related to customer service, loss cost management, and expense controls.
  • Collaborate with the Director level to ensure workload is evenly distributed amongst the Managers and lead Manager team huddles.
  • Conduct MOR meetings with Manager Direct Reports and work with Managers on their Performance Assessment Plans.
  • Manage and resolve escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director.
Requirements:
  • 10 or more years of related experience in claims management, specifically property claims.
  • 5-7 years' experience in people management within Claims, specifically property.
  • Advanced knowledge of insurance policy, coverage, and regulation, claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
  • Analytical procedures to reconcile, manipulate, and recognize patterns of data, problem-solving, and preparation of complex reports for analysis.
  • Advanced negotiation and/or arbitration skills, conflict management, and problem resolution skills in managing internal and external customer relationships.
  • University Degree/College Diploma and CIP or working towards CIP designation.
Preferred Qualifications:
  • Multi-provincial claims knowledge and proficiency.
  • Continuous Improvement and process design experience.
  • Experience with Xactimate, Symbility, and Guidewire.

We're committed to creating a diverse and inclusive work environment where everyone can thrive. If you're passionate about delivering exceptional service and leading a high-performing team, we encourage you to apply for this exciting opportunity.

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