Salesforce Business Analyst/ Administrator

4 weeks ago


Toronto, Ontario, Canada CB Canada Full time

Salesforce Business Analyst/Administrator

CB Canada is seeking a skilled Salesforce Business Analyst/Administrator to join our team. The ideal candidate will have a strong understanding of Salesforce and the ability to provide strategic advice and guidance to our clients.

Key Responsibilities:

  • Provide strategic salesforce advice and identify best practices and processes.
  • Deliver solutions that increase the overall Salesforce user experience.
  • Resolve complex issues with salesforce related incidents.
  • Provide guidance on scoping and delivering Salesforce solutions to meet business needs.
  • Work with internal teams to scope work and produce estimates to help define deliverables and timelines.
  • Analyze data quality requirements, define data quality plan, and execute.
  • Create and maintain documentation related to important support processes.
  • Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
  • Construct workflow charts and diagrams, study system capabilities, and write specifications for new salesforce project enhancements and initiatives.
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.

Requirements:

  • Excellent communication skills, both oral and written, and ability to manage and influence stakeholders.
  • Strong ability to sell recommendations and solutions by stating advantages and value in business terms.
  • Bachelor's degree in Computer Science.
  • 10 years' experience as a Business Analyst.
  • 3 to 5 years working experience delivering complex Salesforce projects.
  • Solid experience in Agile/Scrum.
  • Salesforce admin certification.

Assignment Details:

  • Assignment start date: ASAP.
  • Assignment location: Toronto, ON - Hybrid.


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