Salesforce Business Analyst

4 weeks ago

Toronto, Ontario, Canada Capgemini Full time
Job Title: Salesforce Business Analyst

We are seeking a highly skilled Salesforce Business Analyst to join our team at Capgemini Canada. As a Salesforce Business Analyst, you will have the opportunity to work on advanced projects in the telecommunications industry and contribute significantly to the successful implementation of Salesforce Sales Cloud and Vlocity (SFI) CPQ solutions.

Key Responsibilities:
  • Serve as the primary point of contact for clients in the telecommunications industry, ensuring a clear understanding of their business goals and requirements.
  • Collaborate with clients to gather, analyze, and document business requirements for Salesforce Sales Cloud and Vlocity (SFI) CPQ implementations.
  • Collaborate with technical teams to translate business requirements into scalable and effective Salesforce solutions, focusing on Sales Cloud and Vlocity (SFI) CPQ.
  • Analyze and map existing business processes, identifying areas for improvement and recommending Salesforce-based solutions.
  • Facilitate workshops and meetings with client leadership to ensure clear communication of project goals and deliverables.
  • Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
  • Assist in the creation and execution of test plans to ensure the implemented solutions meet business requirements and quality standards.
  • Provide training and support to end-users for successful adoption and utilization of Salesforce solutions.
  • Identify opportunities for streamlining and automating processes in the Salesforce environment.
Requirements:
  • Bachelor's degree in Business Administration, Information Systems, or a related field.
  • Minimum of 7 years of experience as a Business Analyst, with at least 4 years focused on Salesforce Sales Cloud in the telecommunications sector.
  • Strong knowledge of Salesforce Sales Cloud and hands-on experience with Salesforce Vlocity (SFI) CPQ is required.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
  • Familiarity with telecommunications industry processes and ability to tailor Salesforce solutions to meet industry-specific needs.
  • Excellent analytical and problem-solving abilities to translate complex business requirements into actionable technical solutions.
  • Excellent communication skills, able to effectively engage with individuals from diverse technical and non-technical backgrounds.
  • Salesforce Certified Sales Cloud Consultant and Salesforce Certified CPQ Specialist are highly desirable.
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Collaborating with teams of creative, fun, and driven colleagues.
  • Flexible work options enabling time and location-based flexibility.
  • Company-provided home office equipment.
  • Virtual collaboration and productivity tools to enable hybrid teams.
  • Comprehensive benefits program (Health, Welfare, Retirement and Paid time off).
  • Other perks and wellness benefits like discount programs, and gym/studio access.
  • Paid Parental Leave and coaching, baby welcome gift, and family care/illness days.
  • Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring.
  • Tuition assistance and weekly hot skill development opportunities.
  • Experiential, high-impact learning series events.
  • Access to mental health resources and mindfulness programs.
  • Access to join Capgemini Employee Resource Groups around communities of interest.
About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

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