Senior Collections Analyst
4 weeks ago
We are seeking a highly skilled Senior Analyst to join our Credit Operations team as a Delinquency Management Specialist. In this role, you will be responsible for developing and implementing targeted Collection Communication Strategies that align with our business objectives and brand. You will play a critical role in developing, assessing, and implementing tailored communication journeys over multiple channels and platforms.
Key Responsibilities:
Develop and Implement Communication Strategies: Create and execute comprehensive communication plans that address delinquency issues, aiming to reduce instances and improve overall recovery rates while aligning with organizational goals.
Manage Internal and External Communications: Oversee communication efforts related to delinquency management, ensuring clear and consistent messaging to both internal teams and external stakeholders, including customers and partners.
Analyze and Report on Communication Metrics: Track and evaluate the impact of communication initiatives on delinquency rates, using key performance indicators (KPIs) to identify trends and adjust strategies to enhance effectiveness in mitigating delinquency.
Cross-Functional Teams: Collaborate with departments such as collections, risk management, digital and customer service to develop and implement strategies that address and prevent delinquency, ensuring a unified approach to managing and reducing risk.
Stay Current with Industry Trends: Monitor industry trends and emerging technologies related to delinquency prevention and communication strategies, integrating best practices and innovative solutions to effectively address and reduce delinquency.
Requirements:
Bachelor's degree in Finance, Economics, Mathematics, Statistics, or a related field; advanced degree preferred.
Minimum of 3 years of experience in collection credit operations or risk management in banking/telecommunications industry is required.
Proven Experience in Communication Strategy Development: Demonstrated ability to create and execute effective communication plans, with a focus on delinquency management, and experience in adjusting strategies based on performance metrics and industry trends.
Strong Analytical Skills: Expertise in analyzing communication metrics and delinquency data to assess effectiveness, identify trends, and make data-driven recommendations for improvement.
Cross-Functional Collaboration: Experience in collaborating with cross-functional teams, particularly in areas related to collections, risk management, and customer service, to develop integrated strategies for delinquency prevention and management.
Industry Knowledge: In-depth understanding of delinquency management practices, industry regulations, and emerging trends in communication technologies and techniques, with the ability to apply this knowledge to enhance communication strategies and mitigate risk.
What We Offer:
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities :
o Self-driven career development programs (E.g. MyPath program)
o Rogers First: priority in applying to internal roles of interest
Wellness Programs :
o Homewood employee & family assistance program
o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
o Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity :
o Work for an organization committed to environmental protection
o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you
What to Expect:
15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck
Clearance Requirements:
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Work Details:
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 310818
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ.
Posting Notes:Rogers Bank
Location: Toronto, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.
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