Senior Collections Analyst

4 weeks ago

Toronto, Ontario, Canada Rogers Communications Full time
Job Title: Senior Collections Analyst - Credit Risk Policy

We are seeking a highly skilled and experienced Senior Collections Analyst to join our team. As a key member of our Credit Operations department, you will be responsible for developing and implementing targeted Collection Communication Strategies that align with our business objectives and brand.

Key Responsibilities:
  • Develop and implement comprehensive communication plans to address delinquency issues, aiming to reduce instances and improve overall recovery rates.
  • Manage internal and external communications related to delinquency management, ensuring clear and consistent messaging to both internal teams and external stakeholders.
  • Analyze and report on communication metrics, using key performance indicators (KPIs) to identify trends and adjust strategies to enhance effectiveness in mitigating delinquency.
  • Cross-functional collaboration with departments such as collections, risk management, digital, and customer service to develop and implement strategies that address and prevent delinquency.
  • Stay current with industry trends and emerging technologies related to delinquency prevention and communication strategies, integrating best practices and innovative solutions to effectively address and reduce delinquency.
Requirements:
  • Bachelor's degree in Finance, Economics, Mathematics, Statistics, or a related field; advanced degree preferred.
  • Minimum of 3 years of experience in collection credit operations or risk management in banking/telecommunications industry.
  • Proven experience in communication strategy development, with a focus on delinquency management, and experience in adjusting strategies based on performance metrics and industry trends.
  • Strong analytical skills, with expertise in analyzing communication metrics and delinquency data to assess effectiveness, identify trends, and make data-driven recommendations for improvement.
  • Cross-functional collaboration experience, particularly in areas related to collections, risk management, and customer service, to develop integrated strategies for delinquency prevention and management.
  • Industry knowledge, with in-depth understanding of delinquency management practices, industry regulations, and emerging trends in communication technologies and techniques.
What We Offer:
  • Competitive salary and annual bonus.
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
  • Discounts on Rogers services and Blue Jays tickets, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Growth and development opportunities, including self-driven career development programs and priority in applying to internal roles of interest.
  • Wellness programs, including Homewood employee and family assistance program, cognitive behavioral therapy, and virtual therapy sessions.
  • A commitment to diversity and inclusion, with employee resource groups supporting equity-deserving groups.

This is a hybrid work position, requiring you to be in office three days per week. You can choose which days in office work best for you.

If you are selected to move forward in the recruitment process, you can expect a 15-minute phone screen with your recruiter, a 1-hour virtual interview with the hiring manager, and a 30-minute final round virtual interview with the Director of the team.

As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full-time. Shift: Day. Length of Contract: Not Applicable (Regular Position). Work Location: 333 Bloor Street East (824), Toronto, ON. Travel Requirements: Up to 10%. Posting Category/Function: Reporting and Analytics & Analyst. Requisition ID: 310818.

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