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Technical Support Specialist

1 month ago

Calgary, Alberta, Canada THE ORTHODONTIC CENTRE AT NORTHLAND Full time

The Orthodontic Centre at Northland is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert advice and training to users in response to identified difficulties. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts.

Key Responsibilities
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
Requirements
  • College/CEGEP education
  • 1 year to less than 2 years of experience
  • General office work setting
Work Conditions and Physical Capabilities
  • Repetitive tasks
  • Attention to detail
  • Sitting and standing for extended periods
Personal Suitability
  • Efficient interpersonal skills
  • Judgement
  • Organized
  • Honesty
Support for Newcomers and Refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees
  • Supports social and labour market integration of newcomers and/or refugees
Support for Indigenous People
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers