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Restaurant Operations Manager

2 months ago

Esquimalt, British Columbia, Canada A&W Restaurants Inc Full time
A&W Restaurants Inc. Job Opportunity

We are seeking a highly skilled and experienced Restaurant Manager to join our team at A&W Restaurants Inc. in Victoria, BC.

Job Summary

The successful candidate will be responsible for overseeing all aspects of restaurant operations, including customer experience, adherence to A&W standards, and team management. If you have a passion for delivering exceptional customer service and leading a high-performing team, we encourage you to apply.

Key Responsibilities
  • Balance key goals – high quality, speed of service, and cost control through effective management of the operating system.
  • Responsible for weekly P&L statement of cost of goods, labour costs, and direct expenses.
  • Maintains A&W standards and conducts Performance reports regularly; recognizes areas for improvement and acts where improvement is needed.
  • Schedules staff, including self, to operational positions and shift roles.
  • Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs.
  • Working knowledge of climate goals, ensuring they are practiced daily.
  • Recruits and hires hourly staff (Makes hiring decisions for supervisory and assistant manager positions in conjunction with the Area Manager and HR).
  • Trains, develops, confronts poor performance, and terminates staff.
  • Leads meetings.
  • Ensures staff safety and a healthy, motivating work environment applying Daily Climate.
  • Documents critical incidents and reports them to key individuals.
  • Ensures monthly Health and Safety meetings walk-through are completed and takes corrective action.
  • Has knowledge of HR policies and makes sure they are enforced.
  • Completes daily, weekly, and period accounting administration.
  • Manages inventory control, ordering, cost control, and weekly inventory counts.
  • Applies cash and food cost management principles.
  • Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.
  • Ensures that cleanliness standards and safe food handling practices are met.
  • Ensures high-level service to guests through efficient preparation, stocking, and staff positioning, including self.
  • Responsible for all local store marketing.
  • Manages accidents or complaints, implementing service recovery program.
  • Ensures teams appearance is to standard.
Requirements
  • Strong interpersonal skills and proven leadership with supervisory experience.
  • Expertise in all restaurant positions.
  • Knowledge of restaurant Operating Systems.
  • Complete knowledge of Operating Standards.
  • High interest in developing others.
  • Ability to do accounting and manage administrative aspects of the operation.
Preferred Skills
  • Acceptable oral and written business communication skills.
  • Competency in Windows 10 and Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to give presentations.
  • Ability to build and maintain positive relationships with colleagues and suppliers.