Restaurant Operations Manager

2 weeks ago

Esquimalt, British Columbia, Canada A&W Restaurants Inc Full time

A&W Restaurants Inc. is seeking a skilled Assistant Restaurant Manager to join our team.

Key Responsibilities:

Operations:

  • Ensure high-quality service, speed, and cost control through effective management of the operating system.
  • Maintain Provincial WCB and A&W standards daily, recognizing areas for improvement and acting accordingly.
  • Schedule staff, including self, and assign shift roles and responsibilities.
  • Implement workplace climate goals and ensure they are practiced daily.

Human Resources:

  • Train, develop, and confront poor performance.
  • Ensure staff safety and a healthy, motivating work environment by applying daily workplace climate goals.
  • Maintain Employment regulations on a daily basis.
  • Document critical incidents and report them to key individuals.

Financial:

  • Complete daily, weekly, and period accounting administration as directed by the manager.
  • Manage inventory control, ordering, cost control, and weekly inventory counts as directed by the manager.
  • Apply cash policies and food cost management principles.

Customers:

  • Ensure cleanliness standards and safe food handling practices are met.
  • Provide high-level service to guests through efficient preparation, stocking, and staff positioning.
  • Assist the manager with local store marketing.
  • Manage accidents or complaints, implementing a service recovery program.
  • Ensure team appearance is up to standard.

Qualifications:

  • 3 years of experience in a restaurant supervisory role.
  • Strong interpersonal skills and proven leadership.
  • Expertise in all restaurant positions.
  • Complete knowledge of restaurant Operating Systems and Operating Standards.
  • High interest in developing others.
  • Ability to do accounting and manage administrative aspects of the operation.

Preferred Skills:

  • Acceptable oral and written English communication skills.
  • Acceptable mathematical skills.
  • Ability to train and coach others in a 'hands-on' approach; imparting knowledge.
  • Competent in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to lead meetings.

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