Credit Collections Specialist

4 weeks ago


Bolton, Canada Advance Auto Parts Full time

Job Title: Credit Collections Representative

Job Summary:

We are seeking a highly skilled Credit Collections Representative to join our team at Advance Auto Parts. As a Credit Collections Representative, you will be responsible for monitoring and following up on delinquent accounts, developing and maintaining positive relationships with customers, and reconciling past due balances.

Key Responsibilities:

  • Monitor and follow up on delinquent accounts to ensure timely resolution and proper notation
  • Develop and maintain positive working relationships with customers within assigned A/R portfolio
  • Reconcile past due balances with clear and concise communication to customers, sales staff, and management
  • Work with internal and external customers to clear open accounts receivable balances
  • Make recommendations for setting up customer payment plans, placing customer accounts on hold, and accounts to be placed with 3rd party collections and bad debt
  • Perform other collection-related duties as required by management

Requirements:

  • 2+ years' experience in a credit and collections or customer-facing role
  • Effective collections, issue resolution, and negotiation skills
  • Collaborative attitude, strong analytical and investigative skills
  • Understanding of basic accounting and bookkeeping procedures
  • Excellent verbal and written communication skills
  • Working knowledge of AS400 system
  • Excellent customer service skills
  • Exposure to AS400 accounts receivable systems, a plus
  • Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed

What We Offer:

  • Career advancement opportunities
  • Competitive benefits package after 90 days of employment
  • Company RRSP program
  • Employee Stock Option Purchase Plan
  • Teammate discount on auto parts
  • Vacation and sick time off plans
  • Robust online training programs

Equal Opportunity Employer:

WORLDPAC endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruiting and selection process. Please contact WORLDPAC Human Resources at 905-299-9429 to make a request for reasonable accommodation during any aspect of the recruiting and selection process.



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