Credit Collections Specialist
1 month ago
Job Title: Credit Collections Specialist
Job Summary:
We are seeking a highly skilled Credit Collections Specialist to join our team at Advance Auto Parts. As a Credit Collections Specialist, you will be responsible for monitoring and following up on delinquent accounts, developing and maintaining positive relationships with customers, and reconciling past due balances.
Key Responsibilities:
- Monitor and follow up on delinquent accounts to ensure timely resolution
- Develop and maintain positive relationships with customers to resolve disputes and improve collections
- Reconcile past due balances and communicate with customers, sales staff, and management to resolve issues
- Work with internal and external customers to clear open accounts receivable balances
- Make recommendations for setting up customer payment plans, placing customer accounts on hold, and accounts to be placed with 3rd party collections and bad debt
- Perform other collection-related duties as required by management
Requirements:
- 2+ years' experience in a credit and collections or customer-facing role
- Effective collections, issue resolution, and negotiation skills
- Collaborative attitude, strong analytical and investigative skills, and excellent verbal and written communication
- Working knowledge of AS400 system and proficiency in Microsoft Excel, Word, Outlook, and various business software systems
What We Offer:
- Career advancement opportunities
- Competitive benefits package, including health, dental, life insurance, and short/long-term disability
- Company RRSP program and employee stock option purchase plan
- Teammate discount on auto parts and vacation and sick time off plans
- Robust online training programs and a safe and healthy work environment
Equal Opportunity Employer:
WORLDPAC endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruiting and selection process. Please contact WORLDPAC Human Resources at 905-299-9429 to make a request for reasonable accommodation during any aspect of the recruiting and selection process.
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