Credit Collections Representative

5 months ago

Bolton, Canada WORLDPAC Canada Inc Full time

**WORLDPAC Canada is seeking a Credit Collections Representative (Hybrid) - Bolton, ON**

7:30am-4pm shift

WORLDPAC, a subsidiary of Advance Auto Parts, imports and distributes original equipment and quality replacement automotive parts to select specialty import and domestic service centers.

**What we have to offer**:

- Career Advancement - internal promotions
- Competitive benefits package after 90 days of employment - health/dental, life insurance, AD&D, short/long term disability, etc
- Company RRSP program
- Employee Stock Option Purchase Plan
- Teammate discount on auto parts
- Vacation and Sick time off plans
- Robust on-line training programs
- Provide a safe and healthy work environment

**Summary of Job Description**:

- Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated
- Develop and maintain positive working relationships with all customers within assigned A/R portfolio
- Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances
- Works with internal and external customer to clear open accounts receivable balances
- Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt
- Performs other collection related duties as required by management
- Ability to organize and interpret data as well as communicating analytic results/recommendations
- Able to manage multiple tasks simultaneously to completion with sound business judgment
- Credit hold review and order releases per company policy guidelines
- Special projects as assigned
- 2+ years’ experience in a credit and collections or customer facing role
- Effective collections, issue resolution and negotiation skills
- Collaborative attitude, as well as strong analytical and investigative skills
- Understanding of basic accounting and bookkeeping procedures
- Excellent verbal and written communication
- Working knowledge of AS400 system
- Excellent customer service skills
- Exposure to AS400 accounts receivable systems, a plus
- Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
- Ability to adapt to changing environments

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bolton, ON L7E 4M2

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