Branch Operations Director

5 days ago

Langford, British Columbia, Canada Grainger Full time

Company Overview:

Grainger is a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom. We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.

Position Summary:

The Branch Operations Manager will be accountable for all service related and operational objectives for the assigned branch or branches. Ensures execution of the Branch Network strategic vision and objectives through demonstrated leadership in the areas of talent excellence, service, and cost to serve.

About the Role:

This salaried position pays between $65,000 - $90,000 per year, based on experience, qualifications and geographical area. This role is bonus eligible.

Responsibilities:

  • Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
  • Work with market leaders to identify potential solutions for growing counter and will-call volume.
  • Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
  • Effectively monitors controllable expenses to achieve the assigned expense target.
  • Dedicates self and team to Operational Excellence by complying with all BBX standards.
  • Maintains safety and security for all team members and customers.
  • Ensures the branch, surrounding landscape, and parking areas are properly maintained.

Requirements:

  • 2+ years people leadership, customer service and retail experience.
  • Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership.
  • Possesses effective project management, planning and facilitation skills.
  • Possesses effective time-management skills.
  • Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
  • Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
  • Excellent written and verbal communication skills, strong customer focus.
  • Proven ability to meet goals and performance targets consistently – operational and financial.
  • Experience with P&L management.

Rewards and Benefits:

  • Medical, dental, vision and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year.
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks and more.

Equal Opportunity Employer:

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

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