Assistant Manager

5 months ago

Langford, Canada Slegg Building Materials Full time

**Summary**

The Assistant Manager will serve as manager on duty, performing all of the responsibilities of the General Manager when they are not present. Responsible for assisting the General Manager with the day-to-day operations of the entire branch, they will present as a role model for customer service and instill this value in all of their associates. Together with the General Manager they will create an environment for continual learning and encourage an open dialogue among associates. Providing leadership and motivation within the store to promote a culture reflective of Slegg’s core values and vision.

**Benefits**
- Extended health care - drug and dental coverage, practitioners, disability, and life insurance
- After 3 months of service, staff can participate in the RSP program with contribution matching
- An exclusive employee stock purchase plan
- Company discounts on all products sold at Slegg Building Materials
- Monthly breakfast or lunch events for our staff
- Employee referral bonus program
- Employee recognition incentive program
- Training and advancement options
- All employees immediate family members are eligible for an annual scholarship program
- Secure vehicle and bike parking

**Responsibilites**

Including but not limited to the following:
Customer Service
- Act as an ambassador of the company.
- Greet and assist customers in a manner that models exemplary conduct to all staff.
- Lead by example and initiate contact with every customer
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.

Safety
- Ensure that GMS Health and Safety regulations are adhered to and required monthly standards are met.
- Actively participate in monthly Joint Occupational Health & Safety Meetings, and Safety Huddles.

Inventory & Merchandising
- Oversee the flow of inventory in the branch through the various levels of stock management: Receiving, Stock Replenishment, Overstock Management and Cycle Count Metrics.
- Inventory Lead for all quarterly inventory counts.
- Management of inventory levels to minimize over-stocks and out -of-stocks.
- Execute all sales promotions i.e.: Slegg Essentials, Build a Basket, and all other Slegg sales initiatives.
- Ensure all product displayed is merchandised, presented neatly and items are priced correctly.

People
- Supervise all staff in the branch and coordinate work to ensure productive operations at all hours and ensure that Customer Service is our first priority.
- Hold staff accountable for performance, attendance and misconduct.
- Select, orient, and train new employees.
- Conduct bi-yearly performance reviews.
- Employee Engagement. Invest in employee relationships.

**Requirements**:

- A broad knowledge of building supplies is necessary.
- Superior Customer Service skills.
- Ability to set priorities and deliver results with deadlines.
- High sense of urgency and drive.
- Ability to motivate, train, and coach others to a higher level of success.
- Flexible availability based on business needs (including weekend, inventory, evenings).
- Exemplary listening, communication, and interpersonal skills.
- Computer skills required - advanced Microsoft Excel.
- High energy level that is demonstrated on the sales floor while monitoring and providing direction

**_Our Core Values_**
- _Our people have the independence and authority to make a difference_
- _We invest in relationships and every person is important_
- _Our highest priority is serving others_
- _We passionately pursue a safe work environment along with a relentless focus on operational excellence_
- _We believe you can never go wrong, doing the right thing_
- Thank you for your interest in Slegg Building Materials. Only those chosen for an interview will be contacted._

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