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Front Desk Representative

2 months ago

Woodstock, Ontario, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Holiday Inn Express & Suites Woodstock South.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling room reservations, and maintaining a clean and welcoming front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Attention to detail
  • Fast-paced environment
  • Work under pressure
What We Offer:
  • Opportunity to work in a dynamic and customer-focused environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].