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Automotive Service Consultant
2 months ago
Role Summary:
We are seeking a skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies.
Key Responsibilities:
- Assess vehicle issues by listening to customer descriptions, clarifying problems, conducting inspections, and examining service records.
- Verify warranty and service contract coverage, explaining provisions and exclusions to customers.
- Develop estimates by calculating material, labor, and supply costs, as well as determining customer payment and deductibles.
- Prepare repair orders by describing symptoms, problems, and required repairs, obtaining customer approval, and entering orders into the service database.
- Maintain strong customer relationships by explaining estimates, answering questions, and arranging transportation as needed.
- Record and update job knowledge by participating in educational opportunities and reading manufacturers' publications.
- Perform other duties as assigned.
Requirements:
- Excellent customer service skills and a minimum of 2 years in a customer-facing role.
- Auto experience is considered an asset.
- Valid G driver's license and ability to work flexible hours, including Saturdays.
About Us:
The 401 Group of Companies is a privately owned, 100% Canadian business with state-of-the-art facilities and a high-energy work environment.
